At our club, it's a constant stream of complaints. Their orders aren't right, they wait in the car for 15/20 minutes and have to go inside to get their order. Problem with that is at our club, there is no way for anyone inside to be notified that someone is outside waiting! So app away, there's nothing telling us you are here.
With one person at the desk now, it's a long wait in line to let anyone know that the member is standing there. I know the T70 beeps/rings/whatever, but the one desk associate would have to stop helping the member in front of him/her to pick up the T70 and see the club pick up name.
With so many people pulling the items for club pick up, stuff that belong in a cooler is being stuffed into the freezer and vice versa. Orders are never straight. Items are always missing.
Half the time orders after 3pm are never done. Then when the member shows up, it's a scramble to get the order. When there was a Club Pickup associate or two or three then orders were always filled on time and done correctly. Those associates were responsible for signs too. Now signs are so messed up we are always having to override at the cash registers.
Mostly this happens because all the associates who use to work the desk moved to someplace else in the club. (They hated the new desk that much.)
I don't understand why home office won't at least allow the club pick up carts to be put along the wall beside the new desk. It's so time consuming to have to leave the desk and the long line of people to go get a club pick up, and then down to the freezer/cooler to get the rest of the stuff and then to the printer to get the receipt and then back to the desk to give it all to the member. It takes up so much time. Believe me when I say it take way more than 5 minutes to fetch an order.
Don't tell me that a cashier or merchandizing can do it. The cashiers can't shut down their lines - which are always long because they are shorthanded. And merchandising won't answer us and sometimes they don't have radios anyway.
It's so bad. Why won't you at homeoffice listen when we tell you this? Why do you insist it is working? It isn't working here. Don't you read our mx voices? You can't possibly be this deaf.
Yes, we use layoffs.com to say what we want to say, because if don't, we are singled out and our lives are made a living h-e-doublehockysticks. This may be a useless post, but I thought I'd try. Guess I still have hope.