Anyone out there experience the trend of offshoring work to workers in Ireland? They’ve been getting credit for the work of others by putting little to no effort! A department in my building was asked to train some people in Ireland last year. That entire department was laid off soon after!
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Loving this whole Ireland narrative, yes I am in fact an Irish employee within this horrible company. However, whilst I can see some of your points, it's par for the course here too. We have also lost jobs to cheaper workforces but PH and IND didn't take the jobs from us, the company did because it's better for them financially I would assume. As for the "taking credit and doing little to no effort!" side of things, let me assure you, that is also the case here. I no longer work in the claims side of things but work within another department now, trust me when I say we know the job better and we do the job better but we do not get the credit and our voices are not heard, because we are just a tiny spec on the map, with no real say or power because it's an American company with American senior leadership. I think you should probably direct your ire towards the people that our moving your jobs are opposed to the people that are filling them.
at the end of the day its the executives and snr leadership of the company making decisions driven from a financial perspective - increase profits to help growth and reduce cost of healthcare. its business. there will always be cycles of jobs moving from US - Ireland - India - other countries around the world, its not just the US offices. its about growth, challenging the status Quo to gain new insights through people globally and if the same job can be done cheaper then that makes good financial sense to move the work.
I think I work with the latest poster. That same line of logic was utilized on my department and partnering departments. No one has a clue what is going on including the Irish worker in charge of the project. The best is when questions are asked and she talks circles around it making the situation worse. Her team is going to be hit with major issues in the near future because of this “process improvement” aka cutting corners.
Does RxOrbit sound familiar?
Yes, my area expanded to Ireland specifically for the tax benefits. It was communicated that all the Ireland positions would be additional and not replacements for current US positions. This was true initially while the Ireland office was focusing on innovation projects - but since all of those ideas flopped, failed and sizzled out, they have shifted gears to projects that "automate" the US based team's responsibilities. They take shortcuts for solutions and declare projects a success without any proof or testing, and management buys it because they are dazzled by all the fancy technical words. Just overall unfortunate, it wont end well.
Nursing jobs going to non-clinical people in India. Hope UHC feels the heat when grandma has to call Kumar...
I like how the numbers are so rounded at 100 and dropped to 20. Get out of here with your garbage!
Ireland hires have been coming in and taking credit for people’s hard work or not even bothering to learn how to do their jobs. We all know it’s because of the tax breaks if workers are based in Ireland. There have been programs and initiatives created by stateside workers and then Ireland directors asks “can you teach us how to use this because it might be useful?” Then they took over and took all the credit when the project was 95% complete. A whole department of people with 20-30 years of experience all were let go this way. And their severance was withheld until they had to answer all questions from people taking their jobs. At least let people have their dignity! There are directors and managers with years of experience being forced out due to “budget cuts” then Ireland directors were hired. They can’t answer questions, can’t resolve any issues on calls, can’t help their direct reports, and cut corners that put the company at legal risk. They ignore contract language to inflate the bottom line because they don’t listen to their reports and behind closed doors, they place all the blame on the direct reports (yes, I’ve been in those meetings and the direct report provided email evidence). Upper management swept it under the rug to protect Ireland. Take responsibility for your actions!
Ireland is definitely taking over. I work in appeals currently and they are working the easy cases In M&R and we are stuck with all the difficult cases.
Well- Anon,
I liked that you used the pseudonym “Anon” Assuming you’re in Ireland, good luck to you. May your experience be more positive than the one I experienced 👍🇺🇸❤️
Ireland is not taking all the jobs. They are all going to Wipro, an outsourcing company in India. There is layoffs on this side of the Atlantic as well. They is about 20 of us left in my department, down from 100 a year ago.
SireKnightWitty
Yes! I know of a department that was in the middle of layoffs in November, but had to accept a director from Ireland into their midsts when they had just laid off multiple directors. Ireland has low corporate taxes, so it fits.
We work in the claims area and have lot of old technology. We went to a town hall and part of the presentation had to do with Ireland’s use of new and late breaking technology for claims such as artificial intelligence and machine learning. Meanwhile they won’t give us money to do that here!