Colleagues
This has been an emotional time for all of us. As a company, we have been operating well in our new work-at-home situations, thanks to your tremendous adaptability and agility. Nonetheless, we are in a pandemic and this takes its psychological toll over a prolonged period. Rest and recovery is an important element of resilience, and now more than ever we all need to take time to recharge.
We also need to to be ready for when our clients and economies begin to recover and need us at our best. As a company, we will need to avoid a disruptive loss of productivity later in the year where we could end up with IBMers taking all their vacation time just when our clients and our business will need us most.
For this reason, IBM enterprise wide will be introducing a Q2 Vacation Program which will be managed through our GBS management systems to ensure we can balance client continuity and vacation burn specific to our client needs.
We would aim to do this by applying the following principles across and within all GBS markets
1 ALL Indirect and Non-Billable resources will be expected to take 5 days’ vacation preferably in April. Where this is not possible the vacation should be taken by no later than the end of Q2.
2 GTM Partners/Assoc partners will be asked to take 5 days vacation over the quarter, but only when authorized by the Geo Managing Partner.
3 Billable Practitioners: any practitioners on the bench, defined as less than 30% chargeable ute (rolling average over the last 13 weeks), will be expected to consume at least one week of their vacation when they have been on the bench for 1 week or where we see no confirmed billable role within the next 2 weeks. ALL other billable resources who are deployed in serving our clients who request vacation, should follow the existing approval and protocols.
We will exclude the GIC, (inc CPSD), GCG in Q2, but will keep the situation under constant review.
Now, you will all know better than I, the need to balance our operational needs with client demand, and we are therefore leaving this to you to manage in a way that does not impact either our revenue, signings and profit, particularly in our billable populations, but also ensuring that we are able to allow our people to take vacation during this time.
Your Only Action Required
Please forward this note with your respective GBS Senior Leadership Team for their awareness
IBM Individual Communications
To avoid confusion, individual-level communications will be managed exclusively within the local IBM markets in conjunction with the local GBS leader. Market communication will consist of an IBM-wide notification to all IBMers and will be followed by a GBS communication that is specific to the employees' geography.
Regards
Steve
Stephen Kelly
Global HR, Global Business Services