10% of CDKi to go - The cull has started
1500 replies (most recent on top)
It’s interesting to see how Keyloop managers and KLT think that if they don’t talk about a topic, like redundancies and customer losses, then they never took place, a bit like a dictatorship where the information stream is controlled. Welcome to the world of the internet and social media’s.
Anyone heard more on the rumours on Keyloop pulling out in a majority of the European countries, Africa and South America to focus on UK/I, Japan, ME and Canada?
The rumour was there mid last year and is now popping up again here in the Reading office.
"Fight, fight, fight!"
Fight them, don't roll over, they are weak, fight the power!
Wow such aggression is not required - the reality is this - if you are not affected or your Business Unit area is not affected by a redundancy you only updates come via unofficial channels, such as the grapevine, or only when new organizational structures are formally announced. In many organizations, redundancies are often discovered incidentally rather than communicated directly. Anyone who works here would know that so this just sounds like one of those ex axe grinders who needs to move on.
I was speaking to friend in another area last night and they have lost someone due to shifting of support responsibilities to a more regional—rather than country-specific or global product framework. Regrettably, the individual who departed was overseeing one of the most successful support areas and was not offered a new position within the organization.
The takeaway from this situation is clear: while striving for excellence is commendable, it is imperative to focus on fulfilling core responsibilities. In some cases, excelling may not guarantee job security during structural changes. So tick boxes as excellence is not appreciated at Keyloop
I’m based in Prague, so I know Support for sure, but I’ve heard product is undergoing a massive restructuring so probably there as well.
In general I would believe DMS, as that is no longer a key offering.
Bringing the conversation back into the room, which departments are looking like they are going to be impacted? As commented below, some people genuinely are unaware of any changes happening.
Riiiiight....
You really need to get over your hatred of certain people, they're obviously having such a huge impact on your life, I think you need help, seriously. Right?
Only 2 aholes (who maybe considered senior) at Keyloop speak sentences adding ‘right’ at the end of everything they say. Literally everything they say ends in ‘right’ It’s become natural to them, they do it all the time if you listen, and very irritating. As if to stop any challenge back.
Looks like they type as they speak, and gave themselves away.
“You do realise there are 2k plus people working at Keyloop right?”
You do realise there are 2k plus people working at Keyloop right? Why must we have heard? I'm not the CRO and nor have I heard of any redundancies, you are as much a bullsh***r as I am the CRO, why not enlighten us to what is happening instead of accusing everyone of being KLT. I'm sure they have mucher better things to be doing than replying to you on here.
Are the last two post written by the CRO? I sense some aggressiveness in the posts.
Unless you are both blind and deaf, which would make you a great KLT leader, you cannot avoid having heard and read about the people who have recently and are currently leaving Keyloop.
I also agree with the last post, not heard anything. Which area of the business are these so called redundancies happening in?
I work at keyloop and there are no names, rumours, or numbers floating around. Zero!
If you are an employee in Keyloop, you know already who are impacted. The previous post can only come from the leadership, as a try to undermine people telling the truth, well knowing that if people mentioned any names in here, the post would get deleted. So sorry “Tea drinker”, but you were once again failing doing your job. Luckily it’s not a new feeling for you.
Fake news???
People need to provide details on numbers, departments or example names to be taken seriously.
Some of the previous posters on here have suggested "payoffs" are imminent. Any particular business areas being targeted?
It looks like Q1 round of redundancies was kicked off today. I’m expecting this to be a quarterly event going forward towards 2026 perfect “ready for sale” numbers.
Expect more short term contractors to come in the coming months, especially within HR and M&A.
That is hilarious Stan. Come on HR happy clappers where are all your fake 5 star reviews, you are slacking.
All jobs may appear to be coming to India, but any of you thinking of re-deploying over seas for a spot of Delhi belly. The Indian equivalent of Glass Door looks interesting and is reflecting the truth. We all seem to be on a learning curve.
*Software developer
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Nothing.
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Worst culture, Best blame gamers. politics, Managers in India are dummy candidates. They don't have any decision making powers. Just for their name sake only. Most dangerous Political directors and leadership team. No job security. Don't spoil your career joining this company.
*Support Analyst
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Nothing is good
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Everything is worst
*Director
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Work from home, entire India is Orphan, in Matrix organization ownership as one India has gone on toss..
People would want to join because there is no accountability..
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Performance Management, biased leadership, future of India employees
Unfair Pay, favouritism, micromanagement, lack of clarity, frequent changes, lack of vision, incompetent leaders..
- Team manager
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The Office
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Entire management…. They have no clue
- Deputy manager
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Nothing
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Very bad work culture
It was a very good question and conclusion was probably correct. Brings absolutely nothing but a unused moral compass.
Please repost it. I always miss the juicy stuff.........
Another comment removed although to be fair it was perhaps verging on personal abuse.
BVRLA watcher is right some people really dont understand the optics of this and internal meet ups when people cant get a full bonus and a totally unrealistic sales target is in place.
Maybe its too much for my tiny little brain!
Good news it’s award season so the leaches are out enjoying free champagne and food, never winning anything but happy to rub everyone’s nose in the brown stuff with their LinkedIn glory posts. They have absolutely no moral compass and are beyond disgusting. Can’t believe they can sleep at night but I guess they don’t spot the distaste in the room as I do watching them and hear what the people say on the tables. Jokers.
Most of what I have read on here HAS become reality at some point, so to class it as nonsense is wrong. Those ill informed you mention are perhaps the people working and affected by these bad practices daily.
I have to say I read a fair amount of nonsense written by the ill informed on here but the comments about the townhall are spot on.
CRO was in full psycho bob mode- even her hair has changed from free to fully wound up!
Apparently we are going me releasing products that are 80% there rather than staring at our navels. We already release products that are not fully functional in order to get the Sales in. The associated support and PS corrective costs offset this and hence why us little people cant have a bonus but no doubt the KLT will walk away with full bonus yet again.
Great everyone is getting accountability training but those who are truly accountable for duff product, poor installation, selling anything to to anyone will remain free while those of us who have to deal the customer issues will held accountable for doing more and more and blamed for churn.
Yes CRO we may all be invested and have responsibility for our business to grow but you just look in total fear of your future and in full on panic mode.
Something isn't right at the moment we have FP people being parachuted in which suggest some senior people who are not part of FP cash withdrawal scheme are due to accountable. Sadly I can see this happening at all levels and not where it should be.
When someone bleats on about the new opportunities available with a large customer following a face to face and two weeks later they announce they are leaving (but it is ok we are getting money off them this year and next) you know a substantial shift is on its way. Sadly I too am now actively looking for employment elsewhere - not because I don't believe in our product and company and the great people who deal our customer daily (and spend it apologising!) but because it is led by flailing failing numpties.
Any way off to find a scarecrow and a lion............
Harsh but fair.
Not convinced the CRO saying you need to get it into your little brains is acceptable for someone of that level to say to the rest of the workforce of the company, dreadful attitude to the people of keyloop
Is there any point in dropping Tom an email directly? Is the writing not already on the wall for those who remain?
It would appear those left are simply waiting for the inevitable to happen and creaming the last few pension and salary payments before the final cull and the big R payment.
Perhaps I am wrong.
Just watched the Townhall recording - the highlights -
After years of being told the DMS is the core of what we do, turns out the DMS is no longer our DNA - Pinewood will be rubbing their hands at this.
Apparently Pinewood are only an issue in the UK market. Except of course they have a presence all around Europe and have just made an important acquisition in the Middle East - head in the sand management or just ignorance?
The "Star" awards should be renamed the "Brown Nose" awards. Telling that they couldn't even be bothered to articulate why the management poodles had "won".
We're going to start selling product before it's launched? What? What could go wrong? Do these people have any idea how technically complicated some of these products are? Again, Pinewood will be rubbing their hands together.
The CRO comes across as quite 'manic' at the best of times, but today she was in full-on, swivel-eyed, psycho mode. Does she have any grasp of software development or the business we're in? Perhaps her medication was wearing off or she forgot to take it this morning?
Talking of medication ............ "The Wizard of Oz"! WT actual F is that woman on? It would be quite funny if it weren't for the fact this half-witted bint decides what our salaries are.
At some point Fonzie jumped his motorbike over a shark tank.
I may have made the last bit up, but you kind of get the feeling that's the kind of territory we're in these days.
And before any of the sycophantic hangers on start bleating, the first thing I did after watching the recording was put in an application for another job. At this point I'd quite happily leave and take my 25+ years experience with me.
Perhaps Anon's post on December the 13th did have some truth to it!
"All the jobs headed to India"
The problem is that they never learn from their countless mistakes. India is a failure for support and yet they want to move finance operations out there as well now. The quality of the accounting is bad enough in Prague but this will make it even worse. The Netsuite implementation was a total eye wateringly expensive train wreck, and they seem to have abandoned the project part way through leaving us with more complexity and mess.
Imagine the current Liverpool football club owners coming up with a cunning plan akin to when FP bought CDK. We will get rid of all our top players and replace them with new ones that will play for less money it does not matter that have never played football before they can learn, we will become a great team and we will be paying peanuts to our employees after all anyone can kick a ball . When they get beat every week 10+-0 and go from the top of the premiership to bottom of the local pub team league they realised that they needed players that knew how to play unfortunately by this time all the fans had changed allegance to teams that could play - sound familiar?
Interesting to see how ELT/CEO awards are only for the “inner” circle of senior managers and UK employees, doing the job they are paid thousands of £ dollars to do anyway.
Keyloop's biggest mistake was outsourcing much of its support to India. Until this decision is reversed, the situation will only deteriorate, leading to more customer losses. However, SLT and KLT are too proud to acknowledge their error, meaning nothing will change until it’s too late. The current focus on quantity over quality doesn’t solve problems, it only makes them worse.
Can I suggest you hard working management go back four years and look at KPi’s for support and then ask yourself if you are doing a good job. Backlog is 10x larger now. Every priority SLA for response and resolution was hit month on month without fail, now it’s the complete opposite. Customer complaints are now constant. I’m on the ground in support and it’s beyond a disaster. I also remember back in day when support always came out top in customer surveys. Wake up.
Continue to do what you perceive as working hard, you are doing a fantastic job for Pinewood, I am sure they are very grateful for your endeavours. I wouldn't spend much time worrying about if you are making a difference, it's clear you are not as your customers are already making one of the hardest business decisions, changing the DMS and leaving. Desperate times calls for desperate measures.
If you think it's that bad, why not grow a backbone and email Tom directly? Let him know where he's going wrong instead of playing keyboard warrior. It’s easy to tear down a company from behind a screen, but plenty of people at Keyloop, including senior leadership, are working hard every day to make a real difference for customers.
And the post below is one of the reasons why Keyloop is going down the toilet. Happy clappers without a clue, brainwashed by their equally clueless leadership team, Pinewoods recent Middle East acquisition will greatly speed the process up, get ready for the email inviting you to the meeting with HR!
Let's be real, 95% of the people commenting on thelayoff.com are just bitter ex-employees clinging to their grudge like it's a severance package!
I fully expect this comment to get bombarded with downvotes from the same little keyboard warriors who spent more time complaining about their job than actually doing it. Enjoy your unemployed rage-scrolling!