Thread regarding Humana Inc. layoffs

Talk time

Anyone getting their butts ridden for talk time less than 3.0? Coaches need something to harp on.

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Post ID: @OP+15BiDfhV

12 replies (most recent on top)

Starting to record?? You know they have been recording all along, right? They can even see and watch your screen live. They know if you are active at your desk or not.

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Post ID: @grmi+15BiDfhV

Time spent prepping for a call is not idle according to my manager. Our system shows us idle until we do not click or move anything at all for a full minute. We just need to “keep busy” with work related stuff. That is hard with the queues being low and ethics done. Doing CEUs in learning center and looking for stuff to do. Cleaned out old emails for a couple hours too. Give us calls please.

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Post ID: @gean+15BiDfhV

Yes! First started here almost five years ago they said 2.5. Then it was don’t worry about it. Then peer average. Then don’t worry about it. Then covid no metrics. All sudden on my mud year she is like your talk time is low. WTH.

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Post ID: @1sqt+15BiDfhV

Why is SNP talk time less?

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Post ID: @euo+15BiDfhV

SNP talk time expectation is 2 hours a day.

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Post ID: @vgp+15BiDfhV

So I am the original poster. The past three weeks I have made 30 to 40 attempts per day. Astronomical amount of UTC's. How can I possibly have a contact time of 3.0?

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Post ID: @hvw+15BiDfhV

Exhausting to be grilled about a few min idle time here and there most likely prepping for next call because we never can get up anymore!

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Post ID: @ylg+15BiDfhV

Just wait for it...demands will change, this we know to be true.

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Post ID: @vzu+15BiDfhV

Must be why starting to record us on the phone?

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Post ID: @ebt+15BiDfhV

Some people are not contacting or attempting enough people. If your talk time is down your #of attempts should be high like 30 per day.

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Post ID: @pxf+15BiDfhV

Yes seems to be newest priority right now. Expectations getting harder and harder to meet

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Post ID: @mqd+15BiDfhV

What does this mean?

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Post ID: @vai+15BiDfhV

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