Thread regarding Fiserv Inc. layoffs

Management, Morale, Loyalty & Quality

Goes without saying that there has been a cultural shift over the last year at the firm. Management has cultivated an environment which has largely been fear based. While this may drive up KPIs or other management metrics and 'increase productivity', it will come at a tremendous cost. Morale, and subsequently loyalty will suffer.

When the markets recover and employment numbers become more favorable, we'll see a significant exodus where voluntary attrition will exceed involuntary. Ultimately this will negatively impact quality from a product and delivery perspective.

We can sit here pointing fingers at the guilty parties, but from all appearances both FB and JY have contributed to the current state of affairs. Looking at the insider sales for the first quarter, it seems that the exiting party is in the process of unwinding his positions and now we can only hope that the stock pops enough for the rest of us to cash out before we abandon the ship.

Maybe leadership will reevaluate their strategy, otherwise good luck folks.

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Post ID: @OP+15bVJ5Zx

18 replies (most recent on top)

Are you still wearing powder blue suede shoes bedazzled?

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Post ID: @dvrp+15bVJ5Zx

@chwv+15bVJ5Zx - there’s nothing factual being posted on this site, unless you count hurt feelings from those who aren’t capable of performing at the go forward level that will be expected in a new Fiserv future. Those seem very real.

That future is one that is measured on substantive outcomes and not on satisfaction from working from home while doing 1/5th of a job that could objectively be eliminated with no impact to business continuity or client recognition.

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Post ID: @chty+15bVJ5Zx

I've noticed a lot of comments being removed by mods for no reason. I think FISV leadership is paying this site to remove factual comments that could be damning to the business.

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Post ID: @chwv+15bVJ5Zx

The comment on the FTS scandal was removed. Why

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Post ID: @bbqw+15bVJ5Zx

The Dublin mafia family continues to think they control who gets whacked until they do. Tick tock

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Post ID: @avvh+15bVJ5Zx

Releases continue with no 2 week notice...anyone is at risk

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Post ID: @6abl+15bVJ5Zx

@2xyb+15bVJ5Zx
OP here.
You say "if you were so talented you would of left when unemployment was 2-3%". A lot of us really believed that this would have resulted in something more positive. Speaking for myself, if I ran at the first sniff of danger at everything in my life I would be constantly running. It's called character, and wanting to do the right thing. Obviously you're someone who has never rolled their sleeves up to fight for something you believed in. I'm sure your spouse is a lucky person (that was sarcasm - felt that you are too obtuse to realize that).

As far as my own performance goes, it is comical that you would bring this up. Go back to your FD rock that you are living under ja*off.

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Post ID: @5oia+15bVJ5Zx

A players are gone by now, keep working C’s

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Post ID: @4wru+15bVJ5Zx

Stocks up, keep working

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Post ID: @4rus+15bVJ5Zx

I think you two are actually agreeing with each other

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Post ID: @4aca+15bVJ5Zx

@2xyb+15bVJ5Zx okay troll, I wonder what fantasy land you live in, are there unicorns and rainbows there with insider trading or is there a pot of gold at the end of the rainbow?
There are two types of leaders. Ones that encourage employee’s and ones that authoritatively micromanage and dictate. The ones that encourage get far more efficient performance and time out of associates willingly, where the ones that dictate only get the minimum of what is asked. If you want higher performance teams, then create an environment that employees want to go to work each day. This new micromanagement environment of inefficient minimum job requirements to be at the keyboard for 8 hours a day has eliminated the motivation to do the work of 3 engineers with creative solutions, because you are required to be at the keyboard not develop devops scripts to do the work of multiple engineers.

Lets recap, the new toxic authoritative performance style of FB and JY and what it has has caused. High attrition of talented people (purposeful). Even during the COVID crisis. I've had a dozen friends that have given their two weeks in the past month. This is causing tribal knowledge gaps, and anyone knows this is a big blow to teams. Why? employee’s are not fully contributing until after 1 year of training due to the large complex nature of the environments, and most engineers are most effective after two years. What is happening? Unseasoned engineers are trying to step up to the plate, and are unable to remediate outages quickly and efficiently. This will eventually hurt the bottom line as clients slowly trickle away from Fiserv.

The new management teams are starting to panic about the gaps in knowledge, and recognize issues are peculating from the rash “performance” driven decisions being made. I am hearing a lot of, "I'm not sure all the things that person did, and I'm worried we are missing something." This is snowballing into a chain of bad decisions, because the senior teams are making ill informed decisions. This all stemming for the unpleasant and toxic environment created by the merger. Like the rest of the senior talent keep the titanic from sinking, we are quietly keeping our eyes out for new opportunities that give us back our Work From Home, 401K match, improved medical, and ESPP options.

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Post ID: @4tzy+15bVJ5Zx

@2xyb+15bVJ5Zx - some of us did leave back when times were good, Frank.

Enjoy driving off the rest until all that's left are H1-Bs and college kids. Not the best recipe for security, in BANKING software.

No wonder clients are leaving in droves.

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Post ID: @2ydh+15bVJ5Zx

Bedazzled drew likes to use big words no one understands. He pontificates

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Post ID: @2mdv+15bVJ5Zx

Besides the cultural shift, at least some BU’s had started winding down work from home in January/February. Many BUs who allowed pre-Covid WFH didn’t simply grant it to anyone. These are the tenured folks with decades of product experience who were told to move their lives to a location of the companies desire, or look for employment elsewhere. They should already be on the lookout for new jobs, or have already exited. This will add to the demoralization of the workforce causing other top talent to go looking when the time is right. There will sadly be an exodus and the Clients will feel the impact, which means those that remain will feel the heat for “underperforming” by the goons.

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Post ID: @2ecq+15bVJ5Zx

Dream machine. There is no exodus and you sure don’t know enough to predict one, if you were so talented you would of left when unemployment was 2-3%. Let’s face it you are afraid of someone who holds you accountable for a fair days work for a fair days pay. It isn’t kiddy land it is work. If you actually performed as well as you pontificate you would be fine. In the meantime don’t confuse “culture of happiness” with a culture of performance. I’ll take a place where people do their job over a fantasy land any day and so would our clients, shareholders and competent employees.

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Post ID: @2xyb+15bVJ5Zx

They should fire the non technical managers then they will know who is working and the process works. With no working knowledge they think new kids are working hard by putting long hours and talking about new technology without research if it will really work.

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Post ID: @1qdu+15bVJ5Zx

Best thing is to pull the plug on their asses. Jump ship. leave it to the H1-Bs and the dumb kids out of college. Eventually things will start to break, and even more Banks and CUs will cut Fiserv loose and go elsewhere.

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Post ID: @ycx+15bVJ5Zx

Are you kidding me? Management isn't going to 'evaluate' sh–. These a–holes think they know everything and they aren't changing for you or me.

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Post ID: @nrn+15bVJ5Zx

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