so if the member has no smart phone
Is there a texting # that will work for them to call when they pull into spot?
4 replies (most recent on top)
If they would put the desk back the way it was, three phones and multiple computers/tablets, plus three to four associates behind the desk, the phone would get answered. And things would get done. And members would be served, instead of standing in long lines. or waiting forever for someone to answer the phone.
Reality check, one phone and one person at the desk does not work. Not at our club. The debit card readers broke the first week and no one can tell us where to get replacements. (If anyone knows, please share info.) The phone never gets answered. Seriously, it rings forever. You can't answer the phone and work on a tablet at the same time. Can't answer the phone and work on the register at the same time. Distance and needing two hand for the tablet prohibit this. There's no keyboard on a tablet, not one where a person actually use. So the phone rarely gets answered.
So here we stand, two years later, one person at the desk with two broken-debit-card- tablets, one phone with three incoming lines, and one register. On extraordinary days, when there are two of us at the desk, members stand waiting on the lone register to become available. It's a cluster. I'm the last remaining original desk associate and I'm moving to member specialist, so ............ good luck to the poor cashier who has to work the desk.
PS.
Originally, we had four tablets, now we only have two, since one is broke and other one is taken out on credit all day. We need a real service desk, not this joke.
Before they finalize their order it should be able to request notifications by text instead of email. That way when they show up to the club and pick a spot click on the text reply A for arrive. And then it will text them back asking what spot there in. Then you will be notified where they are
And when members call our club the phones rings off the hook. Sometimes people are on hold for 15 plus minutes also. Such poor service. Home Office should have buttoned up the procedures before rolling out the service. What they needed to do is to set up the curbside pickup with the ability to see vehicles pull into the designated spots or the so called dispenser should be checking to see if people are waiting. It takes 2 minutes to pop out and check for members waiting. Dumb Dumb and Dumber
You would think HO would come up with a solution since a lot of their member base is older people that have a harder time using technology. At my club a lot of them either walk in or call the club