When was the last time an AM presented to a customer? 2003?
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what i do here? as little as possible
I wish Chuck or leadership see a couple of above comments. I remember Cisco SE owning the room, going into deep-dive technical details, covering the nitty-gritty details, talking the adjacent domains, and even troubleshooting issues.
It all started ~ 2009 when the pre-sales vs post-sales, commissions or total compensation instead of basic for tech folks, Hype became the only way to get promotions, k–ling the tech Managers and replacing by People managers.
Now the attitude and recommendation: Generalist SE as first touchpoint (I remember the recommendation to get 2x EIC or one G6-g7 SE for a 32 mil telco account), and regional teams for support. Gone the days of SE understanding, negotiating and agreeing on arch vision but look at the "$$$", and fly in few people to do TME presentations, and leave it to AS. AS comes when there is money on table, and with only one focus - profitability. Less money - forget about it;
So where is Customer value or innovation or focus?
can I please have my stapler back?
I’ve worked on MAJOR accounts for YEARS and never met the “Client Director” even once. The only time I hear from them is when there is an issue holding up her purchase order. We’ve run multi-week CPOC Events with the customer and you never even see them. Work for many weeks And weekends to get it all running, and never even get an email to your boss. Love them.
Se spend all time answer stupid question from stupid customer teach them google
@pfx+16KLVjPT So what does you am do
The portfolio is too large so the plan is to make SEs into AMs to be cross architecture and rely on specialists in a contact center model.
The question should also be "when is the last time an SE presented to a customer?" As a customer, I now get presentations from DSEs or CSEs only. Our account SEs open P4 TAC cases on simple questions on common products (routers and switches), and schedule follow-up meetings. It's sad to watch this decline, and there seems to be little self awareness from Cisco that the organization has declined from having the best SEs in the industry, to nearly the worst, over the past decade or more. What happened to the SE culture of 'own the room'? Now it seems to be: "I can help with that, but would you be willing to pay for Cisco services to answer your questions about our products?"
Cisco is making SEs into AMs. Less technical and more CIO business value selling. Bad idea.