Anyone know why there are multiple SAP system outages ??? My department can do the work and my manager asking us to work additional hours to catch up.....
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When you have weak leader running SAP functions who grew just because he’s cheap resource From India this is what you get.....no vision no foresight just YES sir/madam will take you ahead... and don’t get me started with his contracting companies and managers who are same attitude / trained under him.....cause blunders to business but nobody will touch them or his subcontractors.
This is what happens when the incompetent, cheep, global resources are in charge and doing the IT work. The part of the SAP system I use is an abomination. It is embarrassing. And when I ask for 'enhancements' to fix issue, these teams are clueless.
. AERO we don’t get all required support from SAP support teams. Issues are open and support teams keeps giving excuses. Please someone check ticket aging report to understand my teams pain......
2400+ tickets opened and closed in August just for Aero alone..... hardly no support
@7lag+170FgmFG The support groups now are in Aero IT. THey are working items for all HON sites. They are stretched beyond thin. Many, many process have 1 SME. There is zero plan to add anyone or to train anyone else so when these people leave, you will be waiting even longer.
@6law+170FgmFG If at all. Many process/function have single persons working it. And Managers refuse to get involved, leaving lower level workers to battle it out to try to make something happen and just place blame when things are't done. Typical Hon these days.
AERO we don’t get all required support from SAP support teams. Issues are open and support teams keeps giving excuses. Please someone check ticket aging report to understand my teams pain......
@6law+170FgmFG The problem is, with all of our IT tickets, is that if it isn't a super-elevated priority it doesn't get worked in any reasonable time period.
SAP outages are not reported to top management meetings
Don’t know who is telling you that, they are rolled up to leadership weekly and are immediately aware when there are outages, do you know how I know, because I report them
A Sev1 to you may not be a Sev 1 to anyone else, We see reports like “can’t print at site X, management on the phone repeating the same message, turns out it was ONE printer out of toner... 7 people on a call for hours and it turns out to be toner. BTW, Sev1 caller could have just printed it to a different printer in the same space, albeit 20 feet away, OMG - SEV1, call the chairman !!!
Maybe something to do with the hub strategy, and the years of experience thrown away because you aren’t living in Brno/India/Charlotte.......
SAP outages are not reported to top management meetings, trick is incident is open as SEV-1 but closed as SEV-3 so it’s slipped under top management radars :) and when asked it was not SAP issue but blame on others.....
120 days? Must be a “partner” to get that deal. My best vendors stopped calling when they were told 180 days.
Do you think it has occurred to madmike that sooommmeeee of our procurement issues might be related to being a d—beat?
SAP = Stupid Azz Program
You can bully ppl but not on systems , it will blew on your face..
Slow pay of 120 days + on seat licenses is the root cause
@2fsm+170FgmFG Tied to IE. LOL.
Teamcentre? Its probably heading the same path of complete chaos after most if not all the members were let go or deployed elsewhere when the funding got cut
SAP is complex and Honeywell is not willing/able to retain critical employees to maintain it.
What SBG ?
Because leadership snaps their fingers and say hurry, get it done now when they have no clue who is doing it or how to do it. They think a bunch of robots do work and never make mistakes.
Rushed migrations. New providers. Decades of Consistently Inept IT deployments ( quick everyone change your voip|cell phone|password!).
Wonder how the teamcenter migration is going to go? Any bets?