Let heat it!
9 replies (most recent on top)
Quickly. Relatively quickly.
Directv would of been ruined anyways, technology is going in a different direction, obviously
- Customer service went from #1 to worst in the biz...
- Operational costs inflated exponentially even tho “there were synergies”
- Set Top Box software went to sh!t
- Began treating customers like they owed the company something rather than the other way around.
- Treated the legacy DTV employees like they didn’t know their own industry while “the bosses” made stupid decisions that ran the company into losing loyal customers mostly because of the above issues.
But what would I know I have only been in the TV business for decades and a long term legacy DTV emp.
Well, they definitely have screwed up the genie firmware updates. The genie is glitchy as hell and slow after the last one.
Let’s make it very simple. They ruined DTV the same way they have ruined everything else. Sheer incompetence. No need to make it anymore complicated than that.
DBS is definitely on the obsolete path, but DTV was already on the road to non-linear and OTT when T decided to overspend for the business. What did it buy them? Instant (though declining) customer base outside of their paltry Uverse base, technology, and content. How are they ruining DTV? Changing the culture of the business, and alienating the core creative forces that built the company. Also cannibalizing it's own customer base trying to move them away from DBS towards OTT. Finally, customer service took a huge dive when T moved everything to their systems/ways of treating people.
I'm pretty sure buying Directv was not done with much success in mind. They only wanted the cash flow every month, and they will let it die on the vine as subscribers move to more non-linear TV and streaming. Some locations will always have need for satellite TV, however it's quickly going away. Also makes for a good write off on taxes and expenses all the while collecting monthly revenues. They knew years ago that the TV market was on the change. Stankey indicated that many times in the past.
DTV was going to be an obsolete business long-term anyway, but AT&T accelerated the demise. If anyone thinks that DBS is the future, I think they need to look at what is happening all across legacy DBS and Cable Video business .... don't need to be a rocket scientist - AT&T management doesn't have a clue about technology or a vision where to take AT&T.
Hot pockets?