I’m a customer of Cisco, in a nut shell they have lost the plot. They are more concerned with when a purchase order will be raised than customer needs and solutions, all that matters is meeting the magic number.
10 replies (most recent on top)
Prior Cisco and Cisco customer.
Wish those left the best.
I still dig the gear.
Honestly not sure what we need to buy out of most current Cisco technology offerings.
That is your challenge.
Big common enterprise driver is simplify virtualize whatever app needs to be, put it on a cheap VM to run it; make sure I can back up and recover it.
That is a now a cloud provider requirement not a Cisco requirement.
Pure and simple Cisco missed that key now occuring, in mass across multiple segments, overall market transition.
Sad to have seen it happen.
So what is the next big move?
Cisco never innovated in house. It was always through acquisitions.
Long long time ago, CIsco was not only a sales engine but also a place with in-house innovation. Then changes occurred. The so called "ELT", council, or their equivalent becomes a mutual admiration society. For employees, jobs were outsourced to Bangalore, then to Indian consulting firms in various locations. Despite that the number of headcount remains the same, the productivity, quality, and work ethic become totally different. No one can blame Indian contractors. Most of them really do not care about Cisco (why should they?). For those works that count on their results, it is simply "you get what you pay for". I see the majority of sales do care about their customers. However, it is getting harder for the sales organization. They really don't have competitive products in terms of both quality and functions for them to sell.
This article sums up Cisco sales now, and not in the way the author intended.
https://blogs.cisco.com/partner/ciscos-new-approach-to-sales
As a 22 year customer of Cisco I’m meant to be happy that they have now started to listen to me? That they’ve spent 30 years just doing 4 year refresh without taking what I want into account, just the next features. But as a customer I knew this, but what’s the real kick in the love nuts is that this switch to being a more caring and compassionate Cisco is driven purely by their desperate SW switch and trying to fill the massive cloud delta that they have.
My God, guilty as charged, but calling us an Oracle stabs me in the heart.
If we ever sink that low, I will set fire to myself in Chunks golf clubhouse.
i am a customer too.
it's all about getting a PO for cisco - you guys are turning into oracle. sell, sell, sell... nobody cares what i need, why, etc. also, fyi - the quality of people you send to interact with us is significantly down. i've been a customer since late 1990s... cisco lost it's way
Think the person that posted about calling sales call has summed it up, didn’t Cisco used to say one call does it all. A perfect example of the decline
honestly that really is mostly true for the person you are dealing with at Cisco (account manager). I have worked with both types, ones that cared deeply for the customer and ones that only cared about the numbers. There are lots of good people at Cisco that work super hard for the customer just know this. still a fair feeling though !
You called a sales guy for post sales support? Uh...
So very true. I have had Cisco Sales people call me hourly wanting a PO. But when I need post sales support they never pick up. A total pump and dump.