At a time when unemployment in the US is high optum feels the need to hire 30 offshore people for the US helpdesk. Let that sink in.
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All tech support including Help Desk will eventually be offshore. The company can hire 2-3 Philippine employees for the cost of one American employee. A company so obsessed with money won't pass this up and doesn't care what the quality of service is as long as they're saving money.
They wanted cheap foreign labor, or clueless 20-30 something eager beaver corporate simps. Not 10yr+ experienced adults.
Don't worry level 2 will be next. Not enough turn over and people making a career of 10 plus years is seen as bad with management. Having a knowledgable and competant staff is bad. Helpdesk wait times are through the roof but who gives a sh– just hire more offshore! Wreap what you sow optum. Incompetance!
In those Indian and Filipinio jobs overseas, are they obsessed with "diversity" over there? Crickets.
Maybe brush up on Hindi?
Love how we talk about deversity but we're just offshoring jobs to 2 countries with no diversity compared to the US.
The cost of 30 offshore resources is likely still less than the cost of one onshore resource. So yes, profits over people.
That was the US empire-capitalism . Profits over people