For a week, I've been trying to get to my order information from the credit card page, which should be easy, right? Instead, I get this message:
"Sorry, We Are Unable to Provide the Service You Requested
An error occurred. You need to return to macys.com."
Maybe Macy's shouldn't have laid off all those tech professionals in San Francisco.
Also, who wrote that error message? Where's the editor?
They laid off nearly all all of the tech employees who knew anything about dotcom, the apps, or POS. They kept on mostly upper management who truly don’t know how to fix, or manage any of the systems. This was a terrible decision for Macy’s. Heading into holidays with significantly increased transactions across all channels is going to be a disaster. I feel sorry for the customers and colleagues in stores. I will be sitting back and watching it blow up.
I haven't noticed any problems with the dot com website, but our registers are absolutely crawling through transactions, especially returns! It's awful!
Laying off your entire tech team in 2020 was the worst call ever. Its not 1998 anymore, invest in your programmers or you’ll be left in the past.
Not just Macy’s. Work for another retailer but had issues when ordering from another this week. Not sure where the overload is, but after two evenings of frustration, had no problem with desk top.
It’s not a editor it’s quality insurance techs that check the system for bugs. They prolly laid them all off and now the site is buggy. Or they outsource the tech to India and they are redoing stuff.