Yes the market moved away from our products. The reason is more complicated. GM executives only drove GM vehicles, provided free with free gas. They didn't understand why everyone shifted to more fuel efficient cars as gas prices rose. They also didn't pay for repairs or have a long-term experience. https://www.npr.org/templates/story/story.php?storyId=102316176
ATT executives are insulated from the industry too. They receive new company devices and someone makes sure their service works everywhere they go. All employees get $10 DTV and forget that it's nearly $200 a month for everyone else. And they forget that the product isn't worth $200 a month.