AT&T should really be ashamed at "themselves"! You have taken a company and ran it into the ground! I work in COR "retail" and you have allowed the other side of the world finish off whats left! You have choosen to 3rd party cust care, IT, and many other service! You pride yourself on "reputation" but yet you keep outsourcing, the language barriers between the reps and customers who have to call into these centers to only leave mad and screaming! I do not blame them, I blame you! It starts at the top and fumbles downward! Get back to what started the company and take care of what customers are left! We are number #3 in communications and #4 is knockn on the doors! Can you live up to the name of AT&T anymore?
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The leaders at Att have to realize that all the frontline employees know what our customers have to deal with just calling into the care line and it is not the CODE that we were trained to use in our daily practice at Directv! It’s I was on the phone for 2hours just to get a tech out here!So kiss my A!! Att, you hold the tech responsibility for great customer service that you use as a metric for Directv but we have failed our customers before we even precall them for their appointment! No wonder we cannot make the metric,your customer service rep already put that bad taste in their mind.So all you managers should be ashamed that you allow this unnecessary excuse for customers service that you think is okay! Shame on all of you for not having a rep that can solve an issue in just a few minutes instead of hours! If this was my company then I would fire everyone in management and start over!Yall need to get your sh– together quickly because I strive to be successful as a team, not as an individual!This should be Atts priority to take care of these customers promptly and quickly!Please someone put this on Facebook or Twitter to get managements attention
In spite of all the leadership book reading and access to top types to use as soundboard, every leadership level demonstrates a sincere disregard for any type of empathy or desire to implement meaningful change towards an engaged and dynamic organization.
I was an AT&T customer for 10 years without a single phone call to customer service. Wont bother with the time and anger I experienced when I had an issue. They thought they had me but oh how wrong they were I didn't care what they charged to get out I paid it and then took my new phones and service to Verizon who bought those phones waived all activation fees gave us four new phones two free and took on my business. Will always remember how ATT treated a non valued customer and will always tell the public. One never forgets....I always start with don't take your business to those Bas....ds ATT.
Don’t bother trying to talk sense into them. They don’t care and you’ll just be labeled a malcontent. For most of us, it’s time to move on. Find something else. This place is a sinking ship.
senior management look at the workers doing the actual work as useless bottom feeders and consider you a dime a dozen and don't want you to reach 65 to get your full retirement.
they think they are above everyone else and smarter which is complete opposite of the truth.
so they don't care what they do to the company as long as the get their own. their parents must be so proud of them. nothing but greedy little babies who want their stock options and dividends and who want a captured audience when they talk at the town halls to prove they see themselves as so called leader.
Greedy and unAmerican..what else is new
dont worry HBO MAX streamed via t-mo and verizon networks will save the company!
AT&T is a joke. Let the outsourcing go on a little longer, and it will be impossible to recover from the damage. They might as well just go ahead and move headquarters to Mumbai and get it over with.
Agreed. The leadership at all levels is horrible. I'm having to counsel people several levels above me because they are simply too ignorant, too stupid, too egotistical, or too incompetent to know even the basics.
Agreed. The leadership at all levels is horrible. I'm having to counsel people several levels above me because they are simply too ignorant, too stupid, too egotistical, or too incompetent to know even the basics.
The A Team of AT&T's leadership aka Donovan's Cookies will save your company - Arnoldi (Blondie), Asplund (Smelly), Biry (Chubby), Knight (Ebony), & Robertson (Dopey)