Our phone rang of the hook with customers saying they checked in online for their turkey order and were sitting in random spots in the parking lot. Most came in 2-5 hours early for their pickup times. The prep dept was assembling meals on the fly while people waited in their car for 45 minutes only to be given the wrong meal. The best ones were the customers that had no idea if they ordered on amazon or wholefoods.com..."im just here to pick up for my wife". It's screwed up every year, but the online check-in curbside pickup combo added a whole new level of screwups. Add in covid and a huge line at the door and it was the most f'd up holiday order table I've experienced to date.
It amazes me that we continue doing this every year.
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Did you get the notification on your rotten turkey
Another epic fail
So true
I find this sadly hilarious. Whole Foods has never ,in the 13 years, I worked there reported a successful Holiday Table. Orders messed up, orders not filled, not enough food to fill orders, people with the screaming red a– after the holiday. Still it continues year after year. I can’t understand how this mess of a company has survived.
We opted out of curbside last minute because regional and global had no direction. Letting people order raw turkeys for curbside but then telling them they would have to come in to pay because it’s a variable weight item? Dumbest idea ever considering people want to utilize the service to avoid coming inside in the first place. Online check in was a pointless idea. We had people checking in and showing up 2-3 hours later. Or we were too slammed with in person pick ups to where we didn’t even have time to monitor check ins. Then the people who checked in were p-ss-d about the wait.
WF always takes care of the oracle it wants to. Remember when Walter "left" the company and got a 10 million dollar pay out for all the great work he did. Or all the people in regional and store leadership roles that are just pure scum. The annoying part about WFM is its push for people to believe that they care about anything other than making money.
As long as they keep the same people at global. Whole foods will never be ran right. Their decisions ran Whole foods to sell.
Yeah it was pretty bad but I'm not surprised, did you expect the global team to come up with a good plan? Remember when leadership dropped the ball so bad we had to sell the company? The best part is allot of the people that made the bad decisions are still around.