In 2021, our company is taking even bolder steps against the three sales priorities to position IBM as the partner of choice for our clients in their journey to open hybrid cloud and AI - across all business units, industries, Geographies and Markets. We are:
Unifying the
IBM go-to-market
Reimagining sales roles
Enabling client experiences through modern tools and ways of working
Elevating our ecosystem
of partners
With a single consistent segmentation for all IBM clients across software, cloud, systems and services – and one that encourages an even tighter connection with Red Hat.
With an emphasis on bringing more market-leading, deep technical expertise to our clients.
With additional Garages for co-creation; interactive demos and trials; a customer success team to help our clients with deployment, adoption, consumption and renewal of our products; and a marketing-led demand generation engine.
With one ecosystem mission – to help our partners to achieve their business goals, all the while positioning them for growth with our open hybrid cloud platform.
Executing as a company via two segments, we will engage with clients in a highly-experiential way and bring more technical expertise closer to our clients and partners:
The first segment includes around 500 industry clients that will be served by a dedicated cross-unit client team that is focused on delivering industry and technology-centric experiences.
All other IBM clients will be served by IBM Technology and/or Services, or supported by Ecosystem Partners.