So here is one of South Florida's premier shopping malls in a booming county with tons of money and all the faces of business, finance, music and entertainment you'd want as neighbors and yet the Macys store at the Gardens mall is a disgrace to the good name of what retail B&M stores used to be.
The store is dirty, carpets filthy and badly stained, dressing rooms smell, NO depth of product or assortment...my gawd...the home store looks worse than a dollar store. The staff? They look overwhelmed, defeated certainly not well managed, motivated or coached. The few seen were standing, holding onto, their wrap desks as islands of safety.
Management? Unseen. Though I did see what appeared to be a self officious female with a clipboard apparently instructing a downtrodden associate on what she wanted. Did this "manager" look at me and my spouse, ask us how we were, did we need assistance, anything of that sort? LOLOLOLOLOLOL..... Her appearance slovenly but her attitude officious and self important. A "manager" who would have never lasted working for any of my teams.
Here's the thing. I do understand closing under performing locations. I do not understand allowing a store location such as this one to just rot away with neglect and obvious indifference of management (store and corp.). As a former manager (store and regional) with over four decades of service to the business and family that is retail, I am appalled and shamed at what has happened to Macys and many other retailers who are still grasping for straws as they slide under the water never to be seen nor heard from again.
There are still viable stores and locations that deserve better. That is if anyone running them or the company really cares?
Illegitimi non carborundum