Consumer Reports recently shared the results of its annual 2020 automotive reliability survey. Unfortunately, the publication’s findings concluded that Ford quality suffered, with recently-redesigned vehicles like the 2020 Ford Explorer and 2020 Ford Escape experiencing significant quality issues, over one year after their respective launches. But the poor showing extended to other FoMoCo products, too. Out of 26 brands total, Ford now ranks 22nd overall
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Lincoln should go the way of the dodo bird. The ford family has enough $$$$ sell the company now.
Entitled Zoomers can't make quality anything, they'd rather surf on their phones and complain about their jobs.
In my 30 years (89-19) I have never seen Ford brand anywhere other than the bottom few.
Fusion is probably the only quality car we ever produced. I'll be honest, think I might have 1/200,000 of blame on me too. But if it was not for lying LL6/5 that would let me do my job, I would not have any blame.
I Never want to get a turbo again either. And don’t want a CVT either.
For compact SUV, the Mazda CX-5 (non-turbo engine option) is the best bang for the buck. Toyota RAV4 is good, not a turbo and not a CVT, but they are priced a bit higher and don’t have as good of incentives.
Until heads start rolling for botched launches, engineering, and outright lies regarding program health nothing will change. And by heads rolling, I mean corporate wide, even planning. There has been several pieces of tech put out there that either needed more time in the oven, or just never had a chance of working or improving the customer experience. Default reaction is CYA, but it just keeps the problem growing to the point where vehicles pile up at dealers.
At least Consumer Reports has Ford ranked higher than Ford's internal data. During a Global Town Hall in December, Ford and Lincoln were both at the bottom of industry in quality among mass-market and luxury brands respectively. The Ford PR machine will tout this as progress.
Change is not made to "improve", a change is made for cost cutting without proper validation testing. Too many meetings talking about stuff instead of actually doing stuff.
I bought a new escape in 2017 20,000 miles later the little turbo engine failed. I had to wait 4 months for a newly designed short block to arrive from the Wales plant. Why wasn’t this engine designed right the first time?? I will never buy a vehicle with a turbo they run too hot. Needless to say the thrill was gone for this vehicle and ford in general. Hey ford cherry pick something from the japs...., continuous improvement.... don’t change what isn’t broke refin to make better.
Company is just A– backwards in developing and launching its vehicles, just exhausting working under this leadership.
How come they screwed up so much with quality?
I like the looks of their products. Not a fan of Turbos, but it beats CVT.
I find they are priced too high though for compact SUVs. Like where I live, a new Mazda CX-5 is 10% cheaper than an Escape. And the new Baby Bronco is priced out of the segment in Canada. MSRP is like 15% higher than the Escape.
There product line looks sick for a middle-aged man like me. So there are people doing something right at ford, and that is choosing and marketing the products. But the numerous TSBs i get, its ridiculous. Or is this just par for the course when owning a Big 3 vehicle? As its my First time not driving a Honda or Toyota.
Yep. Let's dump more experienced people and backfill them with FCGs, diversity and inclusion promotions, and Ford family and friends. Quality flows from the decisions being made at the top. Clean out the top of the house. May want to look at dumping Hau TT, Lisa Drake and their merry band of flunkies as a start.
Also worth noting the quality you see in the field and Consumer Reports, is the quality that comes out of Dearborn and all the engineering and support groups. Ford has focused on diversity and inclusion for the last several years that makes all products magically better, so is that true or not? And before you all jump up and down about non PC this may sound, it's the truth you get out of something what you put into it
Food for thought...maybe this is what happens when you inspect quality in by stockpiling the last 4 newly-launched vehicle lines in lots around metro Detroit and assembly plants before releasing them to dealers.
Also worth noting, the Lincoln brand was rated 26th for reliability out of 26 brands – dead last.
Really? No surprise here.. they have 100's of millions of dollars of warranty issues per year. They have no way to control the quality issues in the field.