Thread regarding Verizon Communications Inc. layoffs

I’ve handed R2B reps lead and 75% of them the customer called me and asked why they haven’t revived correspondence. It’s incredible that they want us to send Leads but they aren’t handled properly. I saw my R2B rep 1 time in the year I’ve worked at Verizon. I understand there’s a pandemic but I can’t keep losing customers and let money slip out of my stores commission when were now screwed with this new commission structure.

1000% accurate. Covid closures and stores are now no commission and they expect leads to increase?

Pip during a pandemic that hit businesses hardest. Verizon always finds a way to get people to jump ship before they swing the axe I’d be careful

Yeah, go sell some more bandwidth to all those empty offices. Good time to up quotas. Really?

Out of curiosity, if they’re paying business reps 80% of their quota isn’t that admitting they know business is down and harder to come by due to the state of the world??? How can they then PIP you ? Sounds like they wouldn’t have a legal case to fire you so i wouldn’t be too worried

They are trying to get reps to care about SMB with a $65 RYA lead contest. However Business 360 k–led any business coming out of the store.

I think they will have to lay off a lot of people. Hitting 80% average for 3 months is just not attainable for most. Systems are broken. Activations and ports are failing. New systems, new plans, reps getting a shared quota. Leads are not easy to submit. We have a lot against us and are the only team that is now getting pip’d

I would hit up any union based businesses. They are always sitting around doing nothing and have time to listen to your sales pitch. They may not understand you though speak slowly and use small words.

I ask someone if they had a business out of old habits and they said ”yes” then remembered how hard it is to do a business transaction. No one will submit leads. What's the point? Being a R2B specialist is a dead end job. They will cut that position. They already are paying B2B for the same area why keep R2B...

Verizon does not have their employees best interest in mind. The obvious goal is to eliminate as many roles as possible. This is the way..the Vestberg way.

Reps don’t care about smb. Period. Too difficult too time consuming and the compensation and support isn’t there anymore, hardly ever see an R2b rep anymore and they’re too busy to help because they’re making cold calls all day while we have real actual leads in store being abandoned, Verizon is completely backwards in how they do things

Not to mention Plan changes lol reps in store could give 2 f—s about smb