What we legacy DTV Techs are struggling with is the sudden push from management to act like we are the DirecTV of olden days.
Let's be happy and sell the Protection Plan and say yes ma'am and yes sir and compliment their dog and tap dance like a ballerina on speed if they start ragging on us about how T is terrible and nothing works and it's too much money - yadda, yadda.
Instead, be like Dorothy and click our boot heels together three times and say there's no place like home as if we all pretend none of this AT&T stuff ever happened, then it will be the good old days of 2013.
Only the reality is we Techs is we hope the decrepit multi-refurbished 8 year old Genie we just stuck them with holds up long enough for us to get around the corner of their block before it starts acting up with software errors
Reminds me of the 45 year old newly divorced guy who starts dressing and acting like he did when he was 25 and single - he may think he's still "got it" - but everyone else in the room thinks he's an over the hill creep.