Address the person not doing their job. They are creating so much stress on other associates it incites a hostile environment. Everyone has a breaking point and when you are pushed so far on a daily basis something’s gotta give. These managers do not address the slackers, the one’s thT call off constantly and are unproductive, but then hole everyone else accountable.
Whoever wrote this is completely right! If I wasn't able to control my emotions I would reach my breaking point almost every day.