Why is it so hard to understand that some members don't want an upgrade? Why is it hard to understand that I can't get them to do what they don't want to do no matter how much I pester them about it and no matter who good my sales pitch is? Threatening me with showing me the door for not being able to get more upgrades or credits will change exactly nothing.
12 replies (most recent on top)
To: " You fool people into getting an upgrade they never wanted and then downgrade when they get their statement a month or two later. "
What statement came from an upgrade ever?
@1hxr if you aren't a seller, don't accept a selling job. End of story. If you can't do your job description at any employer, regardless where or what it is.... Don't apply and or don't accept said position after being informed of what it entails just to get the job then turn around and complain when you are expected to perform it. The job description is in the application. People DO NOT READ. Employees or customers. READ PEOPLE!!! Be honest with yourself. Or you will end up back where you started, job hunting. And who's fault is that?? By your accounts, the employer. I'm not saying the company isn't c–p, what I am saying is that if you are going to complain, make it a legitimate complaint. Not one you walked yourself into knowingly. Put on your adult pants and own up to your own choices and mistakes.
If you feel you can be good at it with more help... Again.... Own up and ask for help. From leadership and/or coworkers. If you do not, then again, it's on you.
Unfortunately, the cashiers are taught to be deceitful! You fool people into getting an upgrade they never wanted and then downgrade when they get their statement a month or two later. This is one of the reasons people are turning to other retailers ...where they aren't tricked into c-ap.
It's a store. Stores sell stuff. It just happens that you're responsible for selling plus and credit.
Training: Big smile, make each member feel special, and remember, plus memberships come with a hundred percent guarantee. The member can't lose their money.
I guarantee that if you follow my advice, you will sell plus. People like to buy stuff from happy people.
some people just do not and will never possess the ability to do well at selling.
some people are nervous about taking to people they do not know.
some people have to believe in the thing they are selling in order to sell it.
some people have a hard time remembering everything they are supposed to do when under pressure.
how can you be enthusiastic about selling when you are treated like dog p–p by the place you are selling ?
tell tell truth when selling? HA ! if we did that we wouldn't sell a single membership ! what truth are we supposed to tell ? that this place is a p–p hole so you should want to pay 100 dollars to be a part of it all ?
some managers (most) get a kick out of harassing people .
@1kgm I agree with you. I was a Cashier Lead at Sears and in the interview process I always told the applicant that they were not cashiers, they were Sales People standing behind a register. I also invested a lot of time into training the new hire. You could tell within the first few hours whether they were sale people or not. If they weren't we would try to find a more appropriate position for them. I also made it very clear that they had to be 100% honest, tell the truth, hand the customer the disclosure documents, and follow the "Federal Truth in Lending Act."
Is it your job? Are others managing to do it? Something to think about. Maybe then no one will be "on your back" about doing a job you accepted when hired. Just an idea
I don't know about all clubs but ours makes it very very clear that it is a sales position. Period. The expectations are stated clearly in the interview then again during orientation then training. However, despite all that, some people manage to still act surprised and play dumb like they never heard a thing about having to sell. Like they were kidding all the other times they were given warnings. Massive productivity not expected, but daily consistency is. In 8 hours it's hard to believe that something can't be got if you are asking every member, every time. However, leadership should be talking to you, offering training to help you get better. Etc. But in the end it is up to each associate to utilize that training.
Or have better breathe. Can't have bad breathe when you talk to people.
@rsl Or are better at lying.
Being a cashier is a high pressure job, no doubt about it and I completely sympathize with you. Some will thrive, but most will fail and that's just part of the revolving door that is the front end... an endless cycle of hirings, firings, and quittings. It's just a shame that they don't make it absolutely clear when a new cashier is hired that them keeping their job depends entirely on them getting numbers, and nothing else.
- but it could. If the only variable was whether or not someone wanted an upgrade everyone would, over time, average the same upgrade numbers. However, this is obviously not the case some cashier's and desk associates are much more productive than others. The only logical conclusion is that they are either trying harder or have a better sales pitch.