I see no strategy from my bosses, they are generally BNYM lifers, lacking ideas, deep into the technical details they know how to overcome problems when they arise but don’t know how to plan a route to avoid repeat issues.
I have no other explanation for why problems keep repeating themselves here.
@1olz+1aCnIqd8, have you put in requests for changes that you think will help you rather than operations? Do you even know how to propose a project?
How about 30 business days for a file transfer request🤐
I don’t think it’s necessarily not knowing how to avoid repeat issues it’s more finding the time to actually do something about it. I know it would save time in the long run but I personally don’t have the hours needed to sit and work through the issue and get through all the bureaucracy to implement any changes. And trying to get other ops teams onboard... forget it.
I don’t even bother trying anymore to be honest.
If you don’t raise the proper request you ain’t getting it fixed
A typical BNYM way of making things work is to give it to someone who lacks expertise or sound knowledge of that technology or a a non IT project .Now these Project managers or head of that department are ready to take up tasks which they know nothing about .They cannot be assertive and simply say yes to everything to the Senior management knowing they will make it work from their team members who again no anything about this domain they have to work on .Now they spent and waste time in meetings , calls , discussion etc for months on months and year on years without any results .In the midst few people leave that project , new people come in ,get hired not knowing where to start from leaving the project behind , getting BE in performance ratings and living their whole life in guilt.
From my vantage point, the new technology "solutions" in my business line may be suitable for Operations, but are terrible for client-facing people who are answerable to our clients and responsible for delivery of timely and accurate service. It's trying to apply technology solutions broadly, without considering the nuance of individual business lines or getting input from all stakeholders before mandating. Getting things done on a daily basis is a nightmare and entails constant pushback from Ops... so something that should take 5 minutes to submit for processing, ends up taking a full day or more of back & forth emails, phone calls,, escalations, etc. Which of course, takes precious time away from completing other deliverables, which invariably results in the same circular process. As a manager, I'm sick and tire to continuing to escalate, but not being able to really effect meaningful change from internal partners.
I quoted @2tiu+1azwwhsf.