Someone’s comment that our technology is stuck in the early 2000s made me chuckle. It’s actually a sad reality.
I understand that these are sensitive things, but I don’t understand why there is no motivation to improve technology. I am afraid that many problems will arise from this in the coming years.
3 replies (most recent on top)
TOS is a huge mess. The management that sets direction doesn't understand their technical environment and are clueless as to direction for the product. These people are fully incompetent and incapable of any actual leadership. They attend meetings, add nothing to any conversation, and wait on a golden parachute. Once USB sheds the useless middle management layer, they can then move on to consolidation and upgrades.
These management knotheads gutted out the most knowledgeable long-term on-site IT folks and replaced them with a phone number that rings in India! Now you cant get help and the help desk refused to open a ticket for us! Your first level ticket counts look good since you refuse to even help us or open a ticket! They have gutted out many other long-term inhouse technical groups and have incompetent vendors or contractors take over that redo everything over and over but somehow that saves money-doing and billing everything 4 times before it works? Where is the value in that? Communication is horrible as noone can understand the unintellible babbling of these foreigners. It just doesnt make any sense financially or morally. Should be renamed offshore bank.
Also a lot of the good effective knowledgable people are leaving, retiring or being driven out by mediocre middle managers with no plan for any knowledge transfer or training.
In the years leading up to the Financial Crisis of 2008, US Bank refrained from issuing risky mortgage loans while acquiring a number of smaller institutions, to become the 5th largest regional bank. In the fallout, many banks came available through some federal program and US Bank took them over. These other banks all had different technologies, databases & procedures so it was a nightmare trying to consolidate and standardize all of them. I think that was when TOS got lost. There were too many people with ideas about the way to move forward and it was a pivotal time for technological changes. Since then there have been too many reorgs to count. Then they moved the central operations center to Kansas and dismantled the in-house IT teams and hired vendors for IT services. The straw that seemed to break the camel's back was the Elavon merger. My guess is that the lure of off-shore accounts and the gravitas of international banking changed the nature of US Bank for the worse. Elavon managers were incorporated into TOS and USB FTE seemed to be "eliminated" systematically, Off shore developers and engineers have been hired to replace Americans at 1/4 the salary and the If I were in your position, I would not look to USB for any long term career plans. Attempting to implement a dozen major enterprise initiatives all at once with new graduates expected to interact with the old guard, is a plan to fail. For all the money saved in salaries and hopes for fresh attitudes there is little chance for successful change in processes or procedures. Trouble tickets piling up and little progress to show for all the stand up meetings and other tools that are not taken seriously.