March was a bad month for fiserv clients as it end work a high number of incidents. Hit especially hard were the Premier and FRMS clients processed out of the John's Creek data center.
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Explains how some have kept their jobs. Move from one shady situation to another
You have a new Good ole boy's club of untouchables. They all came over from JPM.
You got that right. The ETG behaviors back a couple of years ago make me blush. Must have been a divorce attorneys dream
Yes there was zero accountability in old ETG. Servers would go down and maybe they’d restart after their long lunch. And they never could be found on a weekend. So the BU would have to face the customers alone. Everyone knew the problem but the good ol party boy crew was untouchable. Really nice to see that getting fixed, that gives great hope for the future. Thank you first data
It takes time to clean up that OFS ETG mess. Years of partying and social time with no work. I feel bad for what OFD got stuck with
Date 'Center'? You mean Data CENTERS with an s, as in 100's of Data Centers. All that talk for over 10 years of consolidating them was nothing by word candy.
On the balance, ETG was a difficult part of Fiserv and the data center needed work. That means capital and they would not even invest in SPLUNK for malware analysis. But some terms survive test of time. Outsourcing usually means problems solved "cheaperfasterbetter" as if one word. Deadweight too. OK, fire all IT guys and hire none more as those servers keep humming away with little human intervention, right? IT is an EXPENSE right?
I have to agree the architecture was an old 90's design, but the new management teams coming in are just making decisions without understanding the impact. There is a good way and a bad way to remove technical debt. The First Data team has no clue on how to smoothly transition technical debt into the latest and greatest. That is why Fiserv has had the most number of client outages since the company started recording them. You are just exchanging one bad for another. But hey, what you are doing is working right!?!? Clients are super happy with the service they are paying for.
Agreed, still too much OFS overpaid deadweight still hanging around
New FD leadership is just cleaning up the mess of old Fiserv. Its shocking how outdated the systems and staff were that kept OFS running. Frank and team are working hard to cleanse and update this company into this century. Outages are nothing new to OFS but shocking to OFD since we know how to run a tight ship. Once the OFS dead weight is gone we will be flying high!
Let the new FIrst Data group know, because they have been shooting from the hip for over a year. All the people that know how everything runs has left or been given walking papers. Senior management has been making decisions without consulting the people that would be impacted (clients) but hey lets push these changes that you want VP. You know best, right ?
Locate your etg reps out by the pond and let them know