I heard rumors that D6 Purple contract are up for layoffs- I know for sure the Service Desk is cutting down - they took password resets and RSA token support away from them, both have been fully automated - that work was 60% of the calls they took. GONE!! If you call the service desk they will refer you to the IVR or your manager for a reset. THEY WILL NOT DO IT FOR YOU.
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So far , every since Randall took the helm, nothing new has been better !
Sounds like the automated bots T has implemented to support Technical Field Services. I spend on average 20 minutes dealing with a useless Chatbot, another 20 minutes trying to figure out inputs to the Chatbot that will "fool" it to send me to a real person. 10 minutes later after talking to a real person, problem is resolved. I don't care, almost an hour went by, I'm closer to going home for the day, and I have 42 dollars more on my paycheck.
fully automated - I can only imagine how wonderful that works.