I don’t want to underestimate anyone, there are probably a lot of great workers doing a good job in foreign countries for a lot less money. However, I still think that the quality is significantly lower.
The company wants to save as much as it can and it is clear to everyone, however, the question is whether they are actually saving this way? If the quality drops, I don't consider it a saving, but maybe even an irreversible damage. So I'm thinking, is cheaper labor really cheaper?
10 replies (most recent on top)
It lets clueless people blindly complain about jobs being shipped overseas. Don't try to understand. Just keep complaining.
Shipping work to overseas outfits and cutting cost looks great on paper. These outfits are in the business of driving maximum profits, accountability is not exactly high priority, unsolved problems simply gets pass along to the next shift and next day.
There is great talent in India ; but they work for Microsoft Hyderabad and Google Bangalore etc.
One of many factors not known to most workers in the US is that corporations move work to other countries employing local people there as a requirement to do business there and financial numbers show potential profits by moving work there versus continuing to employ workers here in states that they don't have to employ anyone in order to continue selling their stuff. Another factor in relocating offshore is the company simply can avoid having to deal with our union who pits workers against the company as an inherent strategy to continue to exist.
I don’t have a MBA, but common sense dictates you get what you pay for.
Since I requested retiree discount for AT&T fiber last year, I've received retiree eligibility verification letter from HR every month. It requires me to call Employee & Retiree Discount Support Center to verify. Non-employees from Jamaica and Philippines answered my calls 6 times, and told me they updated they system and resolved the issue every time. Guess what, I got the HR letter again yesterday.
In my organization, T is not contracting and avoids contracting at all costs. It wants to keep as much work as possible in-house. Sure, there's an order or 2 per month that has to be outsourced due to resource availability, but we keep all our work in-house!
There is little to no quality with contacting. In the end it will cost more to contract out in most cases. AT&T has not figured this out yet.they have an insatiable appetite for contracting out, it will be the end of T in time. Don't believe me? Call customer service, see for yourself!
India is k!llin us!
The $ saved on contracting out cable locating is lost when we get trouble tickets on special circuits because they left the cable bonds off in every ped.