The business management college training teaches "when you don't know what is wrong or how to fix it, have a meeting with those who actually perform the work and gather suggestions."
But this group has their own syllabus:
1) Talk up a future Town Hall meeting for months and ask for input.
2) At the Town Hall, brush off and minimalize all the suggestions and comments that you solicited.
3) Tell how wonderful your future plans are and how those doing the business do not understand.
4) Congratulate yourself for months on what a good Town Hall you had.
5) Repeat, beginning at step 1.....
Twice through this 'gruelling' schedule takes them through a whole year...
Great job if you can get it....