A buddy in support I’m friends with exposed me to this side but it wasn’t until today that I truly felt this way. If my manager wants to treat me like I’m a workhorse, Oracle and my unit doesn’t want to promote or give raises, why on earth will I feel the need to give my all to a customer? It took a while but sh-it flows down and right on to the customer. They have and will always be faceless personality-less and for some, less than human to me and I just don’t have it me to treat them like anything other than drive through customers swallowing down some McDonalds. I don’t feel bad. Oracle has treated me and my friends so bad for so many years. Karma.
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Support is fantastic at Oracle, you can get VPs involved, screaming pre-meeting prior to customer coming onto call. Customer can be asked standard procedure manual questions, did you power cycle, is the power on? Do you see red light? is it green? and have multiple matrix management step in and confuse the question/answer period. This can be stretched out and once shift is over, problem is sent to next regional office to be picked up by clueless, to start the process over. Get meeting sheduled (always fun), get customer on phone, pull out the standard procedure manual and ask, did you power cycle, is the power on...etc. Until customer in frustration just hangs up. And you can close ticket. Another great day at the office.
Account information flows up. What they do to comprehend that is a mystery
Sales cloud addresses all that - makes the org operate like a finely tuned machine.
Account information flows up. What they do to comprehend that is a mystery. Driving an organization by consolidation of information means that information on the highs and the lows! It gives you a good view of the average… resulting in average performance!
The F*k customer mentality is all over ths oranization....LE is playing with his rented russian in Hawaiii...he careless...so lets watch the going down episode...so fantastic..
Losers
I still have PTSD from working a support job at Oracle. It’s never an easy job but an indifferent, dismissive employer makes it so much worse. Find something else. There’s never been a better time.