Callie Field simultaneously recognizing that having to call in is a long arduous process while sending call center jobs overseas because “customers prefer it.”
5 replies (most recent on top)
"Only a T-Mobile employee would respond to a Fortune 500 company moving thousands of jobs overseas with "I don't think they had much of a choice because the call center job sucks"
They could try to improve the job to make it more desirable but they don't. There are better jobs elsewhere. If you want to work many hours for low pay without the tools to actually do your job, they're hiring. Also, the customers are pretty horrible.
People are literally just getting hired to do the 10 week training and bouncing. Half don't even make it through training.
It's bad.
That shows how d-mb they really are. Most T-Mobile employees have no idea what goes on in the real world, not a clue.
Only a T-Mobile employee would respond to a Fortune 500 company moving thousands of jobs overseas with "I don't think they had much of a choice because the call center job sucks"
I so like dealing with Scooter from the far east for my tech support call.
I don't think they had much of a choice because the call center job sucks. They're short staffed and the vast majority of trainees don't stick around. The shifts alone are brutal but then you have to be a scripted robot and hit so many goals it's ridiculous. If your call lasts more than a few minutes you have managers rushing you off the phone it's crazy.