The tech company denies fault with its newly implemented software system for toll
transactions.
“We take the responsibility of providing a quality and trusted customer experience
very seriously, and regret the impact and inconvenience these past many months of
lackluster IBM service have had on our toll road users,” TxDOT Executive Director
Marc Williams said in a written statement.
Helluva job!
https://www.dallasnews.com/news/2021/08/28/txdot-terminates-tollway-operation-contract-with-ibm-citing-numerous-difficulties-for-customers/