I don't have face to face with banking customers. Is how Frank running the business normal for the industry - just like a BofA or US Bank. Would they just be laughing at employees too? So would they be aware of what is going on and the real direction Fiserv is going? Also, are institutional shareholders that naive?
One of the interesting things I noticed is how HR is going around employee direct managers and not following a chain of command for employee actions.