The wait time is absurd, they cannot help you half the time and why are they all in India so you can’t understand them . Wtf
17 replies (most recent on top)
Just update your remedy profile to show you as a VIP.
@2nhu+1dWNJC46 Thank You!
Wow, how do we get access to Akari? Does it really cut out the middle man and get us to an expert directly? If so this should be tops on MSS. We normally need to circumvent protocol in order to get anything fixed. We kind of need to get our jobs done.
It’s because of the stupid new bot that doesn’t work. Have to spend a few hours to get around it.
Half the time??? That's pretty generous. I have NEVER had them help me other than back when they used to to password resets and my ID got locked every time I changed my password. All they do now is enter your info in a Remedy INC and they usually can't even assign it to the correct group.
I just google the problem if it is a
windows or exchange issue. Much quicker. And, Akari just message the app people directly. They are usually happy to help rather than dealing with INCs and escalation emails.
Still not right that you have to circumvent protocol get anything done though.
Help desks are grossly under staffed and under trained. They don't know our systems, how they work, how they need to be entitled or how to do any research on a transaction. All questions go to the developers who have to take time away from their real job to do customer service. And btw, the client service reps are in the same boat They make no attempt to try to learn our systems and even worse, they don't have access to them nor even know what they do.
Has anyone ever worked at a place which had worse HR? It seems that our HR only erects barriers between employees and benefits, career mobility, relevant training and accreditation and employee assistance when needed.
Maybe it’s the time difference between Chenai and USA 😎☝️
aka the Helpless Desk
cause they are playing pingpong on the 15th floor
"Try restarting your computer." That's about the best "help" the first person that I talk to gives me until finally a second person (who, except for one time, is a person from the U.S.) takes over and actually solves my problem.
I always refer to them as the No Help Desk.
It’s called the “Help Yourself Desk”. No such thing as another person or robot at the company helping you, you are on your own.
At least HR has some entry form fields in the HR portal. You won’t get an answer as they want to give you tasks,, not receive them.
They're probably having tea.
Try to call HR. They don’t answer.
The lower cost solution.
Do the needful. Raise a tcket