Seems like 90+% of the posts here point back to the IT function. Is it that bad in EMIT?
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Except for the usual 1 or 2 trolls, spot on comments by everyone. Worked in both Business and EMIT. While in the business we customized the sh1t out of an off the shelf solution that EMIT told us would be a pain to support.
Bingo.
Needs to be a partnership not a one way “discussion”.
Only solution left now is to move critical EMIT expertise into the business and outsource the rest. Off-shore or 3rd party, take your pick.
EMIT is fantastic. I was laid off this year, took my pension lump sum and tripled it so far. Getting laid off was the best thing to happen to me in my 15 years at XOM.
Baton Rouge complex is over here too!
"When we were printing money, the business wanted to customize everything and each business line did things their own way, strongly against EMIT’s recommendation. This generated tons of technical debt, which is very hard to manage and also very hard to clean up. Since we haven’t been making a lot of money recently, we can’t afford tons of extra support for all this debt especially while also doing projects."
- from my days in EMIT , this is the absolute truth. Every site / business unit wanted to operate like its own little kingdom instead of.... leveraging scale like an enterprise the size of XOM should do.
if you're pulling oil out of the ground (or boiling it).... the world actively hates you
Hahaha even if you are pulling oil out of the ground or boiling it, NO ONE cares about you!!!
- yours sincerely anon EMIT
EMIT and these third world tech centers are just support services just like the cafeteria lady feeding the real contributors. If you’re not pulling oil out of the ground or boiling it, we don’t care about you.
It’s probably just as bad in other parts, it’s just I am in EMIT. This past year, I saw good and intelligent workers unfairly ranked low or even PIPed. I saw poor quality workers ranked excellent or better. Maybe because poor workers were cheaper or they socialized more, so ignorant management ranked them higher? Who knows…
The ranking system is severely broken and I hate to see what it is doing to all of us. But, at least I get fun Friday today.
Lots of controllers personnel on this site too.
I don't see EMIT preponderance on the real layoff-oriented posts.
Just on several fake and/or bitter ones.
Probably generated by 2 or 3 discontents.
EMIT will not exist much longer.
This is a commodity company.
I actually have experienced help desk at numerous companies, I was an employee, left and was a contractor at a few places, came back here as a contractor, and then became an employee again. Help desk is the same no matter where you go. Solution centers are a small subset of our help desk setup. Most of it is very centralized and abstracted from the customer at a low cost location. The reason you have to have a few solution centers in locations though is for things like hardware issues, or network access, where you’re not able to actually access the online support. You also have to deal with people who despise and distrust technology and believe that you’re hacking them when you offer help remotely. If the average employee knows more than the solution center people, then why do we have so many people visiting the solution centers? Most business people are terribly bad with computers, and most refuse to admit that.
Well Halfton wants to send everything to India since BA was an epic fail. Don’t think anything they’ve led has had a good return on investment so they may very well be the next VP in the making.
@wmz+1dkSL0fR you response makes it sound like you haven't experienced IT helpdesk services at any other companies. Albeit low cost but better implementation, execution, training, and ongoing IT HD services mastered by other companies but can't be done by XOM and def. not done by EMIT. Why did we invest in solution centers when the same $$$s could have provided better ROI if it we rather invested in better ondemand remote support and services by a better trained staff. An average employee know more than the solution center contractors.
If you want a decent help desk, fee free to throw away money to pay for it. But when you actually measure it’s value to any organization, it’s nil. You get the same level of service at every company because everyone knows it adds no value. Also if you want a better held desk, stop requesting so much customization between groups and get a business unit to sign off on thin client computing. You want to know who has been pushing for the dog and allocating money to it? Surprised that it wasn’t EMIT? Sure we implemented it, because we’re IT, but not our idea. Want to know what works well that the business ignored for so long and is slowly getting ok with the idea of? A digital twin. Should’ve been approved over a decade ago. EMIT has its problems no doubt about it, but at the end of the day it comes down to the business. In nearly every company, IT has at minimum 1 csuite office, usually 2-4. Let IT be involved in decision making about IT.
@jco+1dkSL0fR Simplest measure of IT services at any company start at the services provided by its Helpdesk. Have you lately experienced your own services provided by Helpdesk? I think you have the answer, and if so you would know why business doesn't have a faith in IT services provided by EMIT. Just tailing a robot dog and posting posts on stargazing shows how hard IT has to try to prove its value within and outside the org.
Nope. Manufacturing sites are feeling the ignorance as well
EMIT isn’t that bad but it’s not what it could have been. It’s just a combination of a few things:
- Business not trusting IT at all to do anything and not understanding IT. For instance, people pitched AI driven sales years ago and business management said no.
- Lack of cutting edge tech, combined with below market pay and a plethora of opportunities for the top talent led to an exodus of the top people. Also our pay is somewhat age based, while in tech it’s more concentrated on skill (part skill being talent, and part skill being AI pays more than desktop support). Notice everyone’s quitting for companies like Microsoft and google, but our salaries are benchmarked against Ford, GM, etc. Other companies have recognized this and specifically recruited Exxon IT from certain roles/teams.
- Non-IT people have largely only worked at XOM, and don’t realize that every big company suffers the same issues we do. You never heard about, say, GE’s internal support sucking or how at Amazon it takes weeks to get a laptop fixed or get a new one or when WalMart’s SAP system has a 5 hour unplanned outage. But I can 100% promise you it happens all the time. So most people assume our IT specifically sucks, when it’s a common thing.
- Many people don’t realize how much money you’d waste providing good support when it’s not needed. Paying x10 more every day so that when your laptop has a problem once every few years is not economical at any company.
- When we were printing money, the business wanted to customize everything and each business line did things their own way, strongly against EMIT’s recommendation. This generated tons of technical debt, which is very hard to manage and also very hard to clean up. Since we haven’t been making a lot of money recently, we can’t afford tons of extra support for all this debt especially while also doing projects.
Come on. It is IT. Maintenance and IT are the first to go. Other than that cheaper workforce (contractors) will ki-l any long term position