I’ve said it before and will say/ask it again. Who will be supporting our clients when everyone with knowledge has left? The rate at which advanced knowledge is leaving is the highest I’ve ever seen in my career anywhere. Out of 16 , my team lost 7 in the past 3 months and I know of more planning the exit. We are left with new people who know nothing yet are expected to continue to support client issues. What’s the plan? Can’t just take anyone off the street and have them doing this job within 90 days. Plus nobody is left to train the new hires anyways.
8 replies (most recent on top)
I was told you take too much time with the clients. Don't get personally involved. Do as little as possible to fix the problem and move on. We are too far behind to dig into these problems.
The Client Comes First
Do the Right Thing
We are all 1 Fiserv
BS!!!!!
Our departing gift to Frank should be to speak with businesses who use Clover and recommend they switch to Square or anyone other than Clover (Fiserv).
FIS will pay you a lot more for the same job
You know the situation and snooki.
I just left and not looking back and the individual taking on my clients won't be able to offer the same level of service. Get out now and make a difference somewhere. Frank doesn't care - Cutting as many jobs as possible, he's making one last push to bump the stock then he's out.
I’ve said it before and will say/ask it again. Who will be supporting our clients when everyone with knowledge has left?
A great rhetorical question, but it's not your problem (thankfully). Also, with the attrition you've witnessed, the lack of foundational product knowledge amongst the newbies is also not your problem. I hope you're focused on your next opportunity. Let Frank and company figure out the rest.
The new people will get fired, because they can't do a job that requires tribal knowledge. If you are new, and don't have anyone to train you, abandon ship!
Should divert them to Frank?