“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
― Richard Branson
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"A manager is an assistant to his men. " - Thomas J. Watson 1962
“Accelerate change by inviting the ‘dinobabies’ to leave.” - "Ginni" Rometty 2018
I think that answers the question about how "Big Blew" has changed!
And that's why IBM looses clients at or before contract end
95% of companies in Germany have this philosophy. Workers are happier there.
We have turbo neo-liberal capitalism here, we will all go nuts.
Although I am retired I know from clients I trust that IBM now spend more time trying to close complaints, than actually fixing the underlying issues. Not a good sign.
When I worked for shithole IBM I saw instances where clients came last. Eg: After pointing out that the shithole software we were making was giving wrong results I was chastised by other employees because the issue wasn’t planned for the current sprint. So even though the product was live… Fu-k the client, the employees weren’t gonna fix it. And I got in big trouble by management.
So sc--w all the platitudes about who comes first.
If it comes from shithole IBM it’s probably sh-t. What else would you expect to come out of that ho-e?
Employees are the least valuable asset in IBM.
In IBM it is 1) executives, 2) shareholders, 3) clients and 4) employees!!! Complete opposite of what it should be!!!