I have close friends in GSSO at several levels from my time there. I continue to hear from them and read the posts on GSSO and it has got much worse since I left. I am at a significant competitor. It is not perfect and we have our issues but nothing compared to what is going on in GSSO.
Here are some perspectives for those in GSSO.
Until the Global VP of Security Sales and Global VP of Engineering are both replaced, things will continue to worsen. I can’t imagine the ELT taking much more of this disaster from both of them in one of the hottest markets where Cisco is getting left further behind by the competition.
The Global VP of Security Sales set the path for this rapid decent of GSSO due to her never ever being a sales leader at any level. She proved it from the start when she decided to put so much emphasis on SMB with her Go Big initiative. Should have called it Go Small cause that is all she has done with the growth is to go small and the growth numbers compared against the industry prove it.
She blamed someone else for the 1H BIG MISS on goaling. For her to not take ownership and responsibility is not surprising. She will never admit to being wrong as she always has a scapegoat. She was this way in Collab, Channels, GSSO Engineering and has not changed since being the VP of Global Security Sales.
The Global VP of Security Engineering got this role because she is close friends with Global VP of Security Sales and EK. They want to take the GSSO Engineering to C2E which is a complete disaster.
We use this as a differentiator when competing against Cisco. We have instructed our sales and engineering teams to simply ask each customer if they are interested in the same SE leading their security discussions from us or do they want a new virtual Engineer each time as Cisco is moving towards. For reference, we ask our teams to encourage the security team to reach out to their peers on the Data Center side and validate that Cisco has moved to this approach. Guess what the answer is every time. Yep, they want the same engineer and some have verified with their Data Center peers. Customers have experienced the horrors of C2E.
The GSSO Americas Sales VP brags about he came up with this Gold Rush but no one has been paid yet. Seriously, how can this be. He and VP of Global VP of Security Sales will never acknowledge that they messed up in 1H. It is unfortunate that 2 “executive leaders” do not have the boldness and ethics to own this. Ultimately, this responsibility falls on them but they refuse to acknowledge this. Very poor example of executive leadership.
The GSSO Americas Engineering Director only got the role cause of EK and his obsession of C2E. It is well known that EK significantly influenced to get one of his own in this role so he can continue to push his C2E disaster in GSSO Engineering. Not sure who else was in consideration for the GSSO Americas Engineering Director role but anyone would have been better than who is there now. If history is any indicator, he will do nothing for you all and will get defensive when you give honest feedback.