It’s awful that leadership doesn’t care about growing customer dissatisfaction nor does it know how to respond properly and act on it. Isn’t it a bit worrying the growth of customer dissatisfaction from just a few years ago till now?
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Not true. Cisco is starting the clock immediately on all software subscription purchases even if the hardware ships 10 months later. They hope nobody will notice.
"You can't cut your way to customer satisfaction. "
Nor can you continue to cut your way into revenue growth. Cisco has reached the end of the road there too where they've reworded how they reached the numbers, etc. I personally don't care about the ELTs forward looking statements at this point. You can have this great number for sales but you can't realize the revenue - the true money - until the product ships. If it has services associated then you can't realize that revenue until the hardware is installed. So all of these record numbers last quarter as far as orders, it doesn't mean anything until the stuff has lights on and configurations. It is really worrying given most have Sept ship dates at best. The next 2-3 qtrs is going to be a challenging mess to say the least.
And the partner support is pathetic. As a partner, I cringe at having to deal with them We only sell Cisco for big legacy customers that still need it. A pity. Cisco are grandfathers of the internet. Once respected by all but now in a nursing home
ELT bunch of id--ts
Glad I left this chaotic company and my wife and kids thank me for doing it. There are better places out there, life is short don’t drink the koolaid.
You can't cut your way to customer satisfaction.
There was a time when customer sat was the company's #1 goal and top priority.
Let's license them to happiness! That will surely fix it!