JF says ‘show me.” Why do our customers have to be the ones to highlight build and engineering issue. Ridiculous strategy!
From Ford Authority: The automaker has asked Ford technicians to take photos of all new vehicles that come in for service within three months that have electrical or fit and finish issues. It’s unclear if this is an entirely new policy, but regardless, it’s now in effect.
After facing a number of quality-related problems with the launch of the 2020 Ford Explorer and Lincoln Aviator, some anonymous workers said that they feared Ford had lost track of quality control back in 2019. In the years since, individual models like the Ford Escape have landed on Consumer Reports‘ vehicles to avoid list due to quality problems, while Ford continues to rank below the segment average on the consumer organization’s reliability survey, too.
Last December, Ford sent dealers a “see what I see” headset diagnostic tool that allows technicians to make hands-free audio and video calls with The Blue Oval’s Technical Assistance Center, which can, in turn, share relevant repair information with the techs in real-time. The automaker is also making quality a major focus of its reorganization plan, and recently hired former J.D. Power Vice President Josh Halliburton as its new executive director of quality.