That is my personal opinion. Has management perhaps forgotten how important the customer is?
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Trust me, having been an indirect and direct customer of Cisco it’s been bad for at least three decades. Constant velocity over time simply results in ever increasing abuse and stupidity until a force is applied to change it.
Cisco maintains a high barrier to entry in many markets so there is zero incentive to change. This produces so much money they can afford complete failure in other markets so again there is zero incentive to change. Does anyone remember when they advertised “flashlight” as the differentiator for their business tablet, or even what that tablet was called?
No budget to travel is going to ki-l us.
100% but it has less to do with poor products or support and more to do with the fact that AMs, SAs, PSSs, TSAs, etc have no budget to go see customers. Not to mention there are thousands of these sales folks that are not vaccinated so they couldn't go see customers even if they had budget. I've had customers tell me directly that your competitors have been showing up for over a year...why has Cisco abandon us when we invested so heavy in your solutions? Why are you still working remotely?
It is the blind leading the blind for years so this started off as a slow burn and is now a raging inferno as far as how the loyalty is hitting the ground. Customers aren't going to pay for low skilled, offshore resources and paying top dollar for that. They are tired of software that gets no better and fully realize that cisco has no intent to get the right skills there. Again, the bulk is low quality, low skilled offshore and H1B workers with help from some domestic goobs. Saying "no one gets fired for buying or hiring cisco" couldn't be further from the truth anymore. It is an absolute shame how this elt has managed to destroy a company so fast. Here's one: chuckie, fran, and mm are the analog for what the current admin is. Only difference is one group took a couple of years to finalize the path to destruction, the other group didn't even take a year. "chuckie for president" said no one ever.
Get woke, go broke. This is being seen across the board at cisco. Customers are moving away more and more.
It takes a long time and a lot of effort to create customer loyalty. Unfortunately, it doesn't take much time or too many mistakes to destroy it.
It truly would be interesting to understand what Chuck, Fran, et al's business priorities really are. At this point, they really don't appear to be effectively acting on any.
Long gone are the days when customer sat was the #1 priority at the company.
#1 IT company still. Maybe that's just your perception. Cisco Rocks!
I have never seen such a level of dysfunction in Cisco as it is now. Poor product and software quality, operations lead times, poor TAC support, licensing, etc. It is extremely bad now and cannot be hidden from customers anymore. No matter what the spin, people can see Cisco is wearing no clothes.
They're all too busy trying to move around numbers and make it look like they did something to get themselves ahead none of them care.
Definitely true on the CX side, which is why I left.