A short video..Watch "Warren Buffett Leaves The Audience SPEECHLESS | One of the Most Inspiring Speeches Ever" on YouTube
https://youtu.be/h89uOvUDVO4
Can see why all shares of WFC were sold by Buffet, Berhire Hathaway.
5 replies (most recent on top)
Customer service is a thing of the past. Not just at WF but most companies. When was the last time even retail tells you thank you for your business?
The point that Mr. Buffett makes toward the end is really where WF is missing the mark. You can't serve and properly take care the customer if your employees feel mistreated and don't believe they are being taken care of. Wells Fargo mostly mistreats employees and its a snowball of poor experience rolling downhill to customers and shareholders who should get together and FIRE CHARLIE SCHARF! He Inconsistently Meets stockholder expectations and should have his salary cut by 2/3rds and be kicked to the fu(king curb.
Bank is color coding customers, ranking their importance to bank by value, tiering them with different customer service centers and response times. Have heard up to an hour.
They like to say they’re all about “putting the customer first”, but really that’s just a slogan they came up with in response to the fake accounts scandal.
Just words. No actions to back it up. And they wonder why nobody buys it.
they are clueless when it comes to taking care of the customer. They are interested in control, revenue, cost-cutting, low quality tech, and artificially inflating the stock price. Warren Buffett is too smart and has a much better opportunity set elsewhere to be messing with this stock.