Interesting exchange on today's earnings call after RV said that BK employees are client first, firm second, self third. Mike Mayo is an analyst from Wells Fargo.
Mike Mayo: And then one follow-up on that. Just your client first, firm second, self third, how do people get paid for doing this, or how do you -- just from a 10,000-foot level, how do you think about individuals getting paid for connecting the firm the way you would like? Because to the extent that incentives ultimately drive behavior, if people get paid more for doing it, they're more likely to do it or maybe you disagree.
Robin Vince: Well, I'm not naive. So, of course, financial compensation comes into it, but on that hierarchy of client first, firm second, self third, the compensation bit, while important was, in fact, third on that list and people take a lot of pride associated with these cells and rallying around to deliver the firm for clients. And so we're going to do all of the above, leverage the pride of our institution, America's oldest bank, the fact that we have this incredible connectivity with our franchise and, of course, we'll align appropriately the rewards, both financial and non-financial to achieve those objectives.
Of course financial incentives will align. HA!