I will post below the top portion after the link. A long article but does bring up an employee of Wells and mentions JPM. Covers different perspectives and lines of business.
https://www.vox.com/recode/23161501/return-to-office-remote-not-working
Part 1
Andres is back to the office three days a week, and like many knowledge workers, he’s not happy about it. He says that while he and the other executive assistants at his Boston law firm have been forced back, the attorneys haven’t been following the rules. That’s partly because the rules don’t quite make sense, and people in all types of jobs are only coming in because they have to, not because there’s a good reason to go in.
“People have adapted to remote work, and truthfully, the firm has done a tremendous job at adapting in the pandemic,” said Andres, who would prefer going in two days, as long as others were actually there. “But I think it’s more the returning to work that they’re struggling on.” He, like a number of other office workers, spoke with Recode anonymously to avoid getting in trouble with his employer.
Andres enjoys working from home and thinks he does a good job of it — and it allows him to escape a long commute that has only gotten 45 minutes longer thanks to construction projects on his route.
The majority of Americans don’t work from home, but among those who do, there’s a battle going on about where they’ll work in the future. And it’s not just people who enjoy remote work who are upset about the return to the office.
Those who want to be remote are upset because they enjoyed working from home and don’t understand why, after two years of doing good work there, they have to return to the office. People who couldn’t wait to go back are not finding the same situation they enjoyed before the pandemic, with empty offices and fewer amenities. Those who said they prefer hybrid — 60 percent of office workers — are not always getting the interactions with colleagues they’d hoped for.
The reasons the return to the office isn’t working out are numerous. Bosses and employees have different understandings of what the office is for, and after more than two years of working remotely, everyone has developed their own varied expectations about how best to spend their time. As more and more knowledge workers return to the office, their experience at work — their ability to focus, their stress levels, their level of satisfaction at work — has deteriorated. That’s a liability for their employers, as the rates of job openings and quits are near record highs for professional and business services, according to Bureau of Labor Statistics data.
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There are, however, ways to make the return to the office better, but those will require some deep soul-searching about why employers want employees in the office and when they should let it go.
The current situation
For now, many employees are just noticing the hassle of the office, even if they’re going in way less than they did pre-pandemic. This is what’s known as the hybrid model, and even though people like the remote work aspect of it, for many it’s still unclear what the office part of it is for.
“If I go into the office and there are people but none of them are on my team, I don’t gain anything besides a commute,” Mathew, who works at a large payroll company in New Jersey, said. “Instead of sitting at my own desk, I’m sitting at a desk in Roseland.”
Mathew’s company is asking people to come in three days a week, but he says people are mostly showing up two.
Further complicating things is that, while the main reason hybrid workers cite for wanting to go into the office is to see colleagues, they also don’t want to be told when to go in, according to Nicholas Bloom, a Stanford professor who, along with other academics, has been conducting a large, ongoing study of remote workers called WFH Research.
Employees say that management has yet to really penalize people for failing to follow office guidance, likely out of fear of alienating a workforce in a climate where it’s so hard to hire and retain employees. Many others moved farther from the office during the pandemic, making the commute harder. The result is circular: People go into the office to see other people but then don’t actually see those people so they stop going into the office as much.
With 70 percent of office workers globally now back in the office at least one day a week, the excitement many people felt a few months ago is wearing off. For many, that novelty is turning into an existential question: Why are we ever here?
“It was sort of like the first day of school when you’re back from summer vacation and it’s nice to see people and catch up with them,” Brian Lomax, who works at the Department of Transportation in Washington, DC and who is expected to come in two days a week, said. “But now it’s, ‘Oh, hey, good to see you,’ and then you go on about your day,” an experience he says is the same as working from home and reaching out to people via Microsoft Teams.