I thought switching carriers was against the law.
11 replies (most recent on top)
It has a little to do with being lazy and complacent but as a technician I can tell you it's mostly because every customer you talk to hates Comcast
bmv+1i2K5OsS Thanks. Like this isn't really disputable, it's the same as gyms. People are too lazy, busy, or d-mb to take action to save small amounts of money.
It's no wonder the company is struggling when you see the replies don't even have a basic understanding of the customer or marketplace. Some people are absolutely braindead.
I work here and switch every two years to get the new phone for free. Pretty simple.
It took me less than a minute to walk my in laws off the paid version of AOL which they had been paying for _decades_ just to keep their email. It was hours convincing them that they wouldn't lose their email and they just clicked a few buttons.
It doesn't matter if it is just show up at tmobile and say switch me now and that is it until people _know_ that they are going to avoid it. tmobile and at&t really need to make sure people know how easy it is to switch and keep all their stuff. It doesn't matter that we know it is easy is the the general population who may remember the early days where it was a mess or they couldn't even keep their number.
It’s a hassle to switch? Please, maybe 10-15 years ago. It’s not a hassle to switch. Next thing you’re going to tell us is that you need to change the oil in your car every 3500 miles.
It's alot of work to switch. A family may have several devices in payment plans they'd have to pay off. They have to coordinate all of them getting their new devices ported. It's just a hassle to switch carriers so they'll put up with it too a point and then they'll switch.
They don’t like Verizon wireless. But they actually love Verizon Fios internet, in the limited areas that it’s available and have bern sadly clamoring for it to be available everywhere, as an alternate to their cable internet monopoly-stanglehold. That’s what customers really want, but won’t get.
I remember people paid for AOL just so they didnt have to change their email adress wven though they could have kept their email for free.
They probably are too lazy and/or think theyll lose thier number and all contact with people if they change.
No people just too lazy to switch over. They're not p1ssed off enough yet.
Is our competition really that bad?