I would like to know if associates who took the "MSS" positions are happy in their role. I have been asked to move to the front end into one of these spots. I am apprehensive to accept because the front end is in chaos on a daily basis. The people who have been in these spots say if they had it to do over again, they would not have taken the job. The one thing that is appealing is more money and fulltime. I love what I do now and am so conflicted if it will be the right move for me. So many rumors about threats if you don't meet your quota for credits. I really would appreciate some opinions from associates who stepped into this new role. Thank you.
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Don’t do it! Save urself the drama trouble and being extremely overworked
I was a team lead up front for a year. When I took the position, I decided if I didn't like it I would step down. And that's exactly what I did. The front-end manager is a donkey's rear end. She talks down to everyone. She goes out of her way to belittle people. I stepped down and moved to a different department. If she were drowning, and I had a rope, I'd keep it.
The other day I had 2 cashiers, 1 membership, and 1 member service.
I was supposed to have at least 2 lanes open, coverage at self-checkout, both exit and entrance coverage.
See a problem here? Not yet let me continue. The morning Li---r cashier called off and the opener for Café found out the next associate in had called off. Oh and the other MSL called off so I was by myself until at least noon. And I had to figure out the breaks for the associates present.
I also found out the HMS associates all called out. Other than meat our fresh department looked like we were going out of business. Plus no one from fresh wanted to help in the Café, oh yeah I was supposed to find a way to keep the Café open all day. Bottom line at 10 am the Café was closed and I spent the rest of the day explaining to everyone who came in for the Café it was closed.
If you made it this far keep in mind you will need to learn app support for Scan-n-go. While you are explaining to the member the app is a better choice than standing in line for 10 minutes. By the way you will be saying this while keeping the member out of that line for 15 minutes and than telling them join the que after you realize there is no way for you to get that app to work on the member's phone.
I did it for a few years. I had a love/hate relationship with the role. I really liked my crew, but the pluses and credits sucked. I didn’t ride their butts like the other ones, as long as they asked the member once, I didn’t push it. My manager was constantly threatening to coach me if the numbers weren’t met. I know it’s sounds crazy, but I cared more about member service than nagging them to upgrade. It can be super stressful during a high turnover and holidays, but if you’re willing to ride the waves it’s worth it.
I appreciate all the input. Still conflicted, the money is calling me but the fear of being threatened and belittled by leads is just too much for me to handle right now. I have been brutally honest with the managers who are asking me to step into this role. I told the gal who is in charge of people getting numbers she needed to find out why the current MSS' are so unhappy. I know one thing, nobody really knows what their roles is. They are all over the place, including running the front end. Crazy.
I have been a mstl for 2 years and I love it . I work the morning shift and it goes by so fast . I don’t think you will regret it .
Do not do it. It's extremely stressful and you are threatened every day. Stay happy don't move
Seems your gut instinct is telling you beware!!
You work for this group you know the pressures!!
you will be sorry...