Does anyone have to use this system every day?? What a mess, with a capital M. It took 10+ years, but GCAS and to a similar extent, WFE (Workflow Engine), had gotten to be really solid and easy to use. It’s almost like we’ve gone back in time 10 years with this Atlas system. Stuff is breaking all the time and it takes them forever to get them working again. Or they’ll tell us something new is coming out soon and it doesn’t work at all without weeks or months of additional work. I’m failing to understand at a basic level how it’s supposed to be making my job easier or help me work faster. All it seems to do is slow me down and tick me off. Anyone else have similar experiences??????
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Actually, Atlas is mostly developed by feedback from technicians who test it daily. It is a front end that connects to many different platforms to grab data in real time. These are massive systems in the background which can can be affected by outages which of course affect Atlas. For those of you who say Atlas is garbage, I would challenge you to give feedback through THE LINK THAT IS RIGHT ON THE SCREEN or through a tech in the Atlas Ambassador program instead of telling people on a layoff site how it was better back in the old days, which is just BS, many of us were here back then as well. I don't work in the Atlas group, but I do see how they consistently maintain a focus on improving the experience for technicians. They take technician feedback seriously.
Couple Atlas with the dispatch “strategy” we are under now and it is a wonder anything gets done.
I don’t work on that system, but a lot of our internal systems are ancient. What I mean by that is, they were built way back when with bandaid after bandaid put on them to keep them running. Eventually all that extra complexity makes the systems unworkable any longer, no longer supported dev architectures and/or too costly to maintain. New systems often suck out the door and have to be improved over time. The old system didn’t start where it ended it took years and years to get there. It’s near impossible to launch something out the door that does 100% of all the wish list. It would takes years to do that. I know that’s not ideal, but believe me the person that build that new system probably had to move mountains to get what you got.
GCAS could never overcome the time zone fiasco. We work next to the central time zone line and 70% of the time you were using cell towers in the wrong time zone. Pick a job up at 8am EST and finish it at 845am EST and your ipad is hooked up to a tower in CST and it says it is 745am. Can’t close your job 15 minutes before you actually started it. Mo--ns running the boat. Has been that way for over 30 years.
add it to the list of applications that we don't need to use anymore, cut it.
Aren't we due for a Performance Review program replacement? We can never go more than a couple years without an overhaul.
I love how it constantly buffers. Adds about 15 minutes to each job.
Many user friendly tools have been replaced by hard to use and complicated alternatives. Seems like nobody is doing any evaluation or testing. These who make the decision don’t care because they are not going to use it.
Every new software we get always works worse than the one it replaces. T’s motto has always been if it ain’t broke, fix it until it is broke.
ATT used to consider itself a "World Class" company back in the 90s or at least aspired to be. I've learned over the years that with garbage like Atlas, it can only dream of being world class. T constantly produces garbage like this Atlas nonsense not to mention that it can't even figure out how to automatically synchronize the time zones in GCAS! I agree, it's a total cluster!
Luckily I don’t use GCAS anymore since they gave our routines to the power group. I haven’t heard good things about Atlas, although GCAS was never that great to begin with.