Mediocrity will bring this company down with their incompetence. It really frustrates me when in addition to all my work, I have to correct other people's mistakes. I absolutely do not want to deal with it but I am blamed if I don't do it. Anyone else in that situation?
7 replies (most recent on top)
Just stop doing it? Work to Rule.
I’m constantly having to tell folks to look up the OST so they know the policy. Apparently they aren’t checking their emails or attending calls to be aware of policy change.
I had to call care 4x and chat 2x to see about why my trade never applied. Was told it was a known issue and i would have to keep calling in. After 6 months i finally was able to walk a rep through processing a PCA. She didn’t know how and couldn’t find the promo. Complete and utter incompetence. IT NEVER WAS APPLIED. Was able to get a friend internally to apply it through PCA. Imagine was our customers face?!?!
OMG - don’t get me started, I’m sick and tired of incompetent employees making the majority of this company, I quit my job from T-Mobile 2 years ago thinking I will be working with smart people and better process. But oh boy, if the engineers at T-Mobile know how many d-mb *ss engineers we have here, they’ll definitely call us d-mber , Having worked for both companies I prefer T-Mobile, I made the wrong move and I’m going back or at least quit this circuses. I can’t….
@management: do a better job holding people accountable, and stop abusing hard working employees, also, diversity includes knowledge diversity not just skin color…. I’m an engineer, not a number nor a good to have for diversity %.
Get out while you can, don’t stay in a boiling pot like the frog did…..
peace
Op , your post could be for any company on this website. Bot
I have often thought Verizon did this on purpose to get the local states to subsidize half of some of these people's wages. Take Vestberg and Hammock as two examples.
AMEN, praise Lord, & hallelujah! In this company, those that do and do right have ALWAYS been dumped on to do more for those that don't.
All day every day. I take tier 2 tech support chats from the reps in India and the Phillipines.
They just muddy up the customer experience and create even bigger messes.