What happened within this one year that has vz in such a defensive position with a lot of lost revenue to t mobile. Price, customer service, delays with 5g roll out?
Or is it just a race to the bottom?
"The biggest thing that you're going to see us focus on is, while certainly volumes are an important view on the business for everyone, what we're really focused on is making sure that the gross adds that we're bringing into the Verizon family are ones that drive revenue growth."
Matt Ellis, Verizon CFO (Oppenheimer conference, August 2021)