Thread regarding Wells Fargo & Co. layoffs

Just LOVED it during tech BCP and neck deep into problems, and our oversees "asset" says, well my shift is over, BYE. We had been up all night working and our middleware person just leaves at the end of their shift? Very frustrating.

We outsource a lot to India in my department and I find that it takes about 2 or 3 onshore folks to correct the errors the offshore folks make. Seems like the company would just pay onshore people a few more dollars so the work can get done right the first time. Wells seems to excel in inefficiency then they scratch their heads when the expense ratio is out of whack.

Has anyone had to reset a network password lately? Last time I had to do this, it took three calls that took forever to be answered (got hung up on first two!) and then took far too long to explain. Process took about 25 minutes. Complete waste of my time.

HaHa ...I saw the writing on the wall when I was asked to write up manuals on my work processes for these people. My former team has to deal with the mess now. Without a dedicated, detail orientated co-worker to keep the offshore team on track, I doubt they're doing well, or are productive. It was faster to do things myself vs explaining things many times to the offshore folk.

That’s how our team is with the India workers. Creates such a headache and better if we just did the work ourselves. They aren’t held accountable like our other team members are.

Best workers older than 40 are US based.
Best workers under 40 are offshore.

Simple as that.

The folks manning the phones at myit offshore just hang up on you. I guess it makes their stats look good. They should probably bring back the phone monitoring/qa team to review calls.. oh wait we don’t need to do that since everything is perfect and there is no problem at all

I have large team in India. They are great and get the work done. We have them do the work just like the US side. Attrition stinks but they are smart and get things done. They don't complain or act entitled like the US. I am maga but I get paid to get stuff done and right now that is India so it works. Get me the same dedicated, hard working, coachable US people and I bring them in. Otherwise right now India resources are just outworking the US.

Using any type of “offshore” call centers, business team leads etc. is going to be proved an absolute disaster, especially for US financial institutions. Corporations using this approach is doing it solely for cost savings and absolutely nothing about customer servicing or corporate management synergy. You are dealing with cultural differences, time zone changes and a myriad of banking and financial industry regulations that foreigners do not understand. This is all part of the failed inclusive, gloabalization, politically correct nonsense eroding the American Dream.

What I wanna know is what is with their signature lines and contact info? You will be contacted by a stranger named something like Sara M. with no phone number or actual last name and then go to figure out who she is and find an overseas office. It’s difficult to figure out where they align (what team they replaced). Why all the secrecy? I’m sure they have our info as well as our customers’.

Filipinos make some good fried though.

@1ayh. Difference between Corporate America and overseas companies is overseas they actually care about their employees.

We are still a young country and have not learned a lot of the lessons that they have. Yet we scoff when they shake their head at our antics, especially those of a certain political leaning who are about enriching themselves over doing what is good for society as a whole.

OP is spot on

That hasn’t been my experience at all.
The people I’ve worked with in the Philippines have been amazing and much harder workers than their US counterparts. And their overall morale is much higher. They seem to want to be there, took training very seriously, and eager to do a good job.
While I disagree with the decisions to move more jobs overseas, it has nothing to do with the individuals hired there.

I've been to the Philippines, and have worked with many of them. Truly wonderful people! I've also personally known many people from India, and I feel the same about them.

Problem is cultural. The US is somewhat unique in having a culture of "hard core". We're raised that way and it's so pervasive that we don't realize it. Even a slacker here in the US would be considered a hard worker in some countries.

LPT: If you need something done, do it yourself.

Leaders ? There are none that I know of at Wells.....Name one if you can.

Yet US companies will still hire them over you but they are the bad guys?

Wow, your situation sounds like a pain. Good luck dealing with it. Peace.

I love the people, but laziness seems to be part of the culture.

Management, in this company, is a road that leads to disaster. You don’t always get to pick your own teams. I’ve never be a manager in this company. Saw the writing on the wall along time ago. I just want to make a buck for the least amount of effort as possible. When leadership begins to recognize team members as a valuable resource, then, and only then well I get motivated. In the meantime, I’m just coasting.

@bbp+1jPGgegc

I disagree with you.

Typical post from a lazy WF manager. THIS is the job that you're being paid to do. Don't like it? Then LEAVE like the rest of your team and any competent professional as already done. Heaven forbid that WF managers actually have to do WORK now for a living. The days of the gravy train for WF managers are finally coming to an end.

Really? Huh, I guess no one saw that happening.

Our leaders can't manage RTO, let alone employees outside the US.

I perfectly understand where you’re coming from due to my own past experience. I have one suggestion, you’re taking WF too seriously. This company is nothing more than a biweekly paycheck and hopefully an annual bonus with perks.
I highly suggest you make WF your side hustle. Focus your creative juices on a start up company.

I know the culture very well. Please keep in mind that you need to be extremely patient and extremely understanding. One primary rule I learned from the culture is, “why do it yourself if you can get a helper to do it for you.”
Understand that meetings over there, never start on time.
Socializing is part of the culture.
I’ve met very few Filipinos extremely successful in business. Those that are very successful, or not working for the company over there, IMO.
The training you must provide needs to be itemized with checkboxes.
Regardless of the above items I mentioned, they’re wonderful people to hang out with.
Finally, the one thing I’ve learned, is if you want it done and done right, do it yourself.

Just wait until you get them all trained, then they all quit and you have to start over. Apparently, a lot of competition out there

Diversity? The DE&I leadership is proud of the representation. Did you learn nothing from the DE&I summit?